Anyone interested in online marketing knows that web optimization is critical to a successful business. Web optimization comprises a number of different ideas, including search engine optimization, website analytics, and design factors, among many others.

However, optimization is more than just a standard set of practices. As every good interactive marketing agency knows, it is different for each business, and within each industry.

Those differences are one of the primary aspects that make ‘do-it-yourself’ optimization without an interactive marketing agency such a risky prospect. An interactive marketing agency keeps abreast of the ever-changing landscape in order to implement best practices to achieve good positioning and visibility for a website — they are also able to conduct in-depth research to understand what your competition is doing as well.

If you are learning from scratch and implementing as you go, you can be put at a disadvantage compared to competitors who hire professionals.

In this article, we’ll walk through some of the most common misconceptions about optimization. We’ll also look at what your company can do to see real optimization success.

Problem 1: Seeing Optimization as a Project With An “End Date”

Optimization, and online marketing in general, isn’t a destination. Rather, it’s a road, one that must be constantly traveled for optimal levels of success. There is no time when your optimization is “complete”, in fact, even once your initial online marketing plan sees success, there will be other ways that you can improve your online presence. The process can always be improved.

Problem 2: Not Planning For Optimization In The Long Run

Because online marketing is a process, wise companies will plan for optimization in the long run. Don’t think of it as a short-term investment, and don’t divert resources you are only comfortable diverting for a few weeks. Think about it more broadly, and give your optimization plan the time and support it needs to be successful. Like any company initiative, if the program is understaffed or underfunded, it won’t be able to thrive as it ought to.

Problem 3: Not Monitoring Progress

In the old days, it was next to impossible to know if your agency’s plan was doing the job. But now, tracking online marketing results are easy. Think of it like cooking: you have to test the food every so often to see how it’s going. If you need to make a change, you learn about it early on, and if the food is great, you know more about how to make it the next time around.

Web optimization is exactly the same way. Keeping track of what policies bring success and which don’t will help you in the short term and in the long term. You will have more to work with when you start additional campaigns, and you’ll have real results that you can point to. So much depends on customer preference, and only when you start to get a feel for that preference will you see the best outcomes.

Problem 4: Working Alone

It is the rare person who can successfully design and implement an online marketing optimization strategy without the help of an interactive marketing agency. Optimization is a very particular process, with a number of techniques and strategies to learn. Articles like this one can help, but it takes years of experience to become a real optimization expert.

Does it really make sense for you to spend your time learning, rather than hiring the expertise of an interactive marketing agency? In almost every case, focusing on what you do best – running your business – is the best idea.

Putting it All Together

Now you know some of the most common pitfalls that make optimization programs fail. Do any of them sound familiar? If so, then you’re now equipped with the knowledge to change the problem. You can start fresh, and get the optimization results you’re looking for. You might not see them overnight, but with time the effect will be noticeable.

Author: Christine O’Kelly

Designing a successful website is no easy task, especially for someone who is new to the world of web development. With the help of web development applications many people can and do create decent websites. But decent in most cases is not good enough to make a site successful from a traffic or financial standpoint.

There are five crucial components of web design that you must focus on in order to make a site valuable to its visitors and successful for you.

- SEO -
Getting free traffic to your site.

- Usability -
Ease of navigating around the site and finding desired information quickly.

- Aesthetics -
Visual appeal.

- Content -
Valid, up to date, relevant information.

- Graphics -
Eye candy that relays relevant visual information to the visitor.

SEO

Before you ever lay down a byte of HTML code for a site you have to know and understand at least the basics of SEO and how it fits into the design. SEO is the art of designing a site in a fashion that gives the site an advantage for obtaining free and abundant traffic.

The number one aspect of SEO is selecting keywords relevant to your site. The keywords you select should be based on high usage, low competition and relevancy to your topic. Once you select keywords you can then begin the development of your site. Keep in mind keywords are a critical aspect of the design. The keywords you choose will be applied within the design in strategic fashion to benefit the flow of traffic to your site. To understand more on how to implement SEO you should read and learn more about this important subject. If you don’t, your website success will be difficult to achieve.

Usability

Your website must be easy to navigate and designed in a way that makes it easy to find information. Visitors will not stay long if it takes more than one or two clicks to get the information they want or if it takes brain power to figure out how to get the information they want. One of the goals of your site design is to keep usability easy, and simple. To do this, apply the following three fundamentals of usability.

* Provide a site search tool.

A visitor in a hurry can quickly find the info they desire then move on to the action they desire.

* Provide simple, intuitive and consistent site navigation.

This provides visitors the tool they need to leisurely explore their way through your site.

* Provide logical and simple to follow content.

The message of a site should start off in a simple and basic fashion with well defined links pointing the way to more detailed information or explanation as needed.

In the cases above the goal is to make it easy for your visitor to find the information they want without frustration or difficulty. Doing this well will have a positive effect on increasing the return of your visitors.

Aesthetics

A website has to look clean, uncomplicated and strike a balance in layout that is pleasant to the visitor. Pleasing aesthetics come about when the colors of a site complement each other, the graphics blend and lend continuation of the theme and the layout brings unity and openness to the page.

Often overlooked by novice designers is the color palette of the site. While you can select color in a willy-nilly fashion and still provide a visually appealing site, a better idea for color selection should be based on an understanding of the color wheel and proven color strategies.

Many web designers often view a web page as an opportunity to blast a visitor with lots of information in hopes this will convince the visitor to take action. Usually this results in a quick exit due to the overwhelming visual effect and complicated look. A better approach is to provide less content and open space (referred to as white space) to allow visitors eyes to scan and explore with ease.

Content

An important feature of any website is the quality of the text content. Visitors come to a site expecting to find answers to their questions, solutions to their problems or for entertainment value. The content offered at your site must be well-written, without grammatical or spelling errors. It also has to be relevant to the theme of your site, with valid, up to date information for your visitors. Content is King!

Graphics

You can have a functional and usable website without graphic elements. However, if there are similar sites to yours that employ graphics, guess which site will get the most traffic. The necessary companions to any well-designed site are the images and illustrations that grace its pages. The images can’t be any willy-nilly graphic that you might think is cool. Graphic imagery has to support your branding, and communicate the message you are trying to convey. Before you incorporate graphic elements into your site, take some time to look around the web. Notice what looks good and how elements are laid out. These same layouts techniques can be used as models for your site.

The Internet is a highly competitive business arena. To be successful with a commercial website, you have to keep these five crucial web design elements in mind. Contrary to what many will tell you, it is rarely possible to have commercial success without the benefit of a professional website. This is not to say that you must hire a professional, however you must implement professional design elements to improve your chances for success.

THE RIGHT KEYWORDS
This article is not about keyword research so I will not spend too much time on this topic, however, I felt it was important to at least brush on this slightly.

Make sure that your targets are achievable. If you select the wrong keywords it can make your entire optimization experience essentially a waste. Choose keywords that are attainable but yet still provide a reasonable search frequency for your industry. Your phrase selection should also be targeted to bring qualified traffic to your site.

Using the hotel industry as an example, targeting the word “hotel” would make very little sense but by narrowing it down to “Victoria BC hotel” you now have less competition, and a more qualified audience. Keep your targets in perspective and go after the obtainable rankings.

WEBSITE OPTIMIZATION
There are many on-site factors that play a role in your search engine rankings. Here are a number of those factors and what you can do to improve your chances of success.

Title Tag
The title tag plays one of the most important roles in search results at Google, and is almost always the heading Google chooses for each of its listings. Placement of your target phrase is best used near the start of the tag and repeated again in the middle or near the end. Three uses of your target phrase may be helpful in some instances, as long as it is not too overwhelming. For best results each page on your site should have a totally unique title tag.

It is also important to remember that because Google will use this title as the main heading for your listing, you will want to keep it attractive to potential searchers. Try to also add a call to action, or other wording to help make your listing appear attractive to searchers.

To help illustrate the fact Google takes this tag into consideration, simply do a search for your target phrase and take a look at the titles of the top 10. I tried a search for a rather broad term “hotel” and saw that all 10/10 listings had it in the title tag, and 6/10 had it as the very first word. A quick scan showed that the entire top 30 either had the word hotel, or hotels in their title tags.

If you do only one thing to your website, make sure that all your title tags are relevant, unique, and contain your target phrase for each page.

Meta Description Tag
The Meta Description tag is still occasionally used by Google as the description which appears in the search results themselves. While this used to be a more common practice Google tends to use it most often on sites with very limited content, or those which are flash based. I have seen it still used for content rich sites, however this is less common.

The Meta Description tag still has an impact on search rankings. Your best bet when using this tag is to keep it short and sweet with your target phrase close to the start and not repeated more than 3 times. Like the title tag, each page on your site should have its own unique description tag.

Meta Keyword Tag
When it comes to Google this tag is useless, and won’t influence your rankings. There is some speculation as to whether a spammy keyword tag can however, have a negative effect on Google rankings. As a result, if you do utilize a keyword Meta tag for the smaller engines, it is best to keep it clean and play it safe.

Density
Keyword density plays a role in overall rankings; however, it is not as cut and dry as it once was. Once upon a time there was a magic number that when used could almost guarantee top rankings.

This is no longer the case. Today the ideal density varies from industry to industry, phrase to phrase. To find out what density you should aim for, take the top 10 or 20 search results and see what percentage those sites are using. In most cases you will find that the majority of these sites have a very similar density to one another, and this average density is a good estimation of what you should aim for.

Body Text and Keyword Placement
The location of relevant text on your site will help establish the overall importance of your target phrase. While you do not want to overwhelm the engines and site visitors with a bombardment of target phrases at the top of the page, try to sprinkle in some instances as close to the top of the page as possible.

Synonyms
Be sure to include various synonyms for your target phrases within your body text on your site. Google will use these synonyms to tie in the overall relevance of the page for your main target phrases, which in turn can improve your odds.

To find possible synonyms you can use a thesaurus, but the best way is to search Google itself and see exactly what they consider to be similar. Simply search in Google for your target phrase preceded with a tilde, such as “~hotels”. Next scan through the search results for any text Google has bolded. These are all words that Google considers to be related. Using the “~hotels” example Google brings up phrases such as ‘travel’, ‘tourism’, ‘accommodation’, as well as various hotel chain names such as ‘Hilton Hotels’.

Keywords in Domain
There is still some speculation if having a target phrase as part of your top level domain (TLD) is of use to search rankings. From my experience, yes, there is value here, although, nothing like it was several years ago.

If you are starting off in the online world and are contemplating which domain to go for, consider one that uses your target phrase, assuming that it is both relevant to your business name, and uses no more than a single hyphen. While multiple hyphens in a domain can be successful, they are very common with highly spammy websites, so it is best to not take that route if possible.

While having a keyword located within your domain can provide some ranking juice, I would not suggest heading out and doing a domain swap. In most cases you would be better off working on your existing site than starting from scratch with a new domain.

Keywords in page specific URL
Using keywords for specific page URL’s can also help add a little bit of value to your site, providing you use them responsibly. Consider using a keyword as a directory name and as part of a file name where it naturally makes sense to do so. If you have a website that focuses on tourism and includes local hotel listings, you may want to consider the following structure for your page on the Hilton:

MyTourismSite.com/Victoria/Accommodations/Hotels/Hilton.html

LINKS
Links are very important in today’s Google rankings, but just how many links you need will depend on both the competitiveness of your target phrases, and the quality of the incoming links themselves.

Essentially the number one rule of links is to keep it relevant! Topical relevance is very important in order for inbound links to give your site the most value. If the page that links to you is relevant that is good, if the entire site linking to you is relevant, that is better.

First to get an idea of how many links you may need, take a look at the top 10 ranking sites in Google and record how many links Yahoo is noting for each site. (This is because Google does not display anywhere near all the links they have noted). The average of this count is often a good indication of how many links your site may need.

There are many different ways to get links to your site including the age old reciprocal link trade, directory links, article based links, and links from press releases.

Reciprocal Links
Reciprocal linking has seen its value drop considerably over the past few years, however, if the site you are trading with is relevant you can still receive value from these links.

Paid Links
Google frowns on paid links, however that is not to say that they don’t work. Often you can find highly reputable and relevant websites which are offering paid advertising spots. If these links are coded to link directly to your website without passing through any tracking redirects, you will in many cases see value in the form of both direct traffic and increased link densities and rankings.

Articles
Writing and distributing industry specific articles is a great way to help increase both your link counts and site traffic; for examples of such content see StepForth’s SEO Blog News articles. Consider writing articles on a regular basis and submitting them to some of the more popular services such as EzineArticles. Be sure to include a link to your site from somewhere within the article, or at the very lest within your bio. Try to use a target phrase as part of the anchor text for additional value.

Press Releases
If something of importance has happened to your company such as a new product launch, or other notable achievement – essentially anything news worthy, put out a press release. Submit this press release through services such as PRWeb or PRNewsWire. Again, be sure to include a target phrase as part of the anchor text.

There are also a number of places you can get links that have basically turned south, and are not generally recommended. These include signatures in form posts, guest books, and other typically free links.

Forum Posts
Forum posts can help to marginally increase your link counts; however, with this one you must be careful. Only add a link to your site in your signature if both the forum allows it, and you are a respected member of the forum. If you are a solid contributor and your posts have depth and meaning, and the forum is highly relevant to your site, then having a link in your signature may give your site some juice. Posting wildly to random forms will in most cases get yourself banned, and will be both a waste of time and potentially make you and your site look bad.

Guest Books
In nearly all cases, do not post your link to guest books. If you happen to stumble upon a guestbook that is highly relevant to your site, the other comments are relevant to your site, and you have something useful (and again relevant) to say, then perhaps consider it, but typically focusing on links from guest books is considered SPAM and is best avoided all together.

Blog Comments
Having a link from your blog comments is not necessarily a bad thing. If you find a relevant blog post of use, and have something relevant and constructive to say, don’t be afraid to enter your link into the “URL” field of the form, but don’t try stuffing links into the comment itself.

Link Farms & Bad Neighborhoods
These are sites that allow you to simply post your link no strings attached. They are mostly long scrolling pages with countless links. Stay away from them. If you see one, run in the other direction. These links are bad, will not help with your rankings, and in some cases can actually damage your rankings.

Stay away from sites that cross link with obvious spammers. These networks of SPAM sites are not ones you would want your site associated with, and if you achieve links from enough of these sites it can adversely impact your rankings. Even more important, NEVER link to any of these sites – as that will certainly tie in your connection to them and give Google reason to discount your rankings.

DMOZ, Yahoo and Other Directories
Directory based links can be of significant help, especially if they are from highly reputable directories, the two biggest being DMOZ.org and the Yahoo Directory.

Getting a site into DMOZ is like Gold. Google loves links from DMOZ and your site will reap the benefits. The big catch however is actually getting your site into the directory in the first place. Find the perfect category for your site and check to see if it has an editor. If you see a link “Volunteer to edit this category” try and find another relevant location. Pages without active editors take much longer to get listed into. Once you find the perfect directory submit your site every 4-6 months until listed. If you are lucky you will get in eventually.

Yahoo Directory is seen as an authority in the eyes of Google, and getting your site in will help your link reputation. This link does come at a price of $299 per year, but will play a role in helping your website achieve top rankings.

There are a number of other valuable directories out there that can help you with your search rankings. Before submitting to any directory the key is a combination of relevance and authority. If the directory is relevant and active it may be worth considering.

GOOGLE WEBMASTER TOOLS
Google Webmaster Tools can be very useful for your optimization efforts. It may not directly help you obtain higher rankings, but can help you trouble shoot if you are experiencing problems. It will also allow you to remove URL’s that you don’t want indexed and set various preferences such as your domain, crawl rate, and geographic target.

XML Sitemaps
This is the most common reason people use Google Webmaster Tools – the submission of their XML sitemap. While you can use your robots.txt to have Google find your XML sitemap, by submitting it directly to Google you can check up on the spidering status.

Error checking
Webmaster Tools is also quite useful for checking on various error URL’s that Google may know about. Under the Diagnostics > Web Crawl you can view any errors that Google has to report on your site. By cleaning up any errors you can help increase your chances of rankings.

Links
From inside Google Webmaster Tools you can get a much clearer look at what sites Google is noting as having links to you, and give you a better indication of the need, if any, to increase your link counts.

WWW Preference
Be sure to select your domain preference under Tools > Set Preferred Domain. In nearly all cases you will want to select the version including the “www”

SUMMARY

Inbound links play a significant role in successful Google rankings. By focusing on relevant links, as well as by diversifying where you get those links from, you can build a solid foundation for your search rankings today and into the future.

Redirects
If you need to use redirects on your site it is very important to use the correct one. If a page is moving to a new location, or being removed all together, it is very important to have this page redirected to either the new location or the next closest page using a Permanent 301 Redirect.

While rare, if a page is being moved to a new location for a short term, with the intent of it returning to the original location, then and only then, will you want to use a Temporary 302 redirect. For more information please see Redirects: Permanent 301 vs. Temporary 302

Non WWW Redirects
To help eliminate page rank split, and provide your site with a little extra value, implement a non-www redirect. What this redirect will do is change the URL to include the “www” whenever a URL is accessed that does not include it. This can help to consolidate links to the correct page and give your site some additional strength. For more help on Non WWW redirects please see: How to 301 Redirect Non-WWW to WWW URL’s

HTTP Headers
Check your page headers! If you have implemented any form of redirect on your site including mod rewrites, check your HTTP headers. You may be surprised at what you find. Some forms of redirects may use a 302 code where you really want a 301. By checking your headers you can ensure all is well, and troubleshoot problems. On our website we have added our own HTTP Header Checker for your convenience.

Home Page URL
Never have more than one URL for your home page. If your home page is available and displays on more than one URL, then utilize 301 redirects on all but the main URL you want to focus on – in most cases “http://www.xyzname.com/”. All your links pointing to the home page should direct to the exact same URL otherwise you will split the value of your home page into multiple duplicate URL’s.

Google sees “http://www.xyzname.com” and “http://www.xyzname.com/index.shtml” as different pages, but displaying the same content. This splits the overall value of your home page, and can decrease the chances of rankings. By keeping it consistent with a single URL, you eliminate this split and retain more of the strength.

In theory having your home page split like this could bring with it duplicate content penalties, however, I have yet to see this actually happen – that said, it is best to avoid the risk all together.

XML Sitemap
XML Sitemaps are great for ensuring that Google and the other engines are able to spider your entire site. While an XML sitemap will not directly impact your search rankings it can help as Google is more likely to see any SEO based changes more quickly, which in turn can have an impact.

Robots.txt
This is the first file all search engines look for every time they visit your site. While placing a blank robots.txt file in your root folder will not help with search rankings, it will help reduce 404 errors appearing in your log files.

It is also highly recommended that if your site utilizes an XML sitemap, to include a call to this sitemap within the Robots.txt file. Simply add the following line to ensure that the major engines (including Google) can find your sitemap:

Sitemap: http://www.xyzname.com/sitemap.xml

Potential Blockages
If you are finding that your site is simply not being indexed, it is possible that you are blocking the spiders in one way or another.

Start with checking your main site navigation, if you are using Flash or some other fancy form of navigation that could be your problem right there. Next check your HTTP headers to ensure that your home page is returning a 2xx code which indicates that the clients’ request was successfully received. Finally take a look at your Google Webmaster Tools for any noted errors. If you are blocking Google, chances are you will be able to uncover the issue with these steps.

Duplicate Content
Duplicate content can be quite damaging to your rankings. Ensure that all content on your site is unique. Don’t steal or “borrow” content from another site, and don’t cut and paste large portions of text from one page of your site to the next. By keeping all pages of your site entirely original you stand the best chances of getting a thumbs up from Google.

Fresh Content / Regular Updates
Update your content. In highly competitive markets, sites with old static content can often slip away. Keep your content fresh and updated to keep bringing Google back to your site. If they find new pages and updated pages with every visit, they will come back more often.

Site Age
The age of your site can also have an effect on search engine rankings. While there is little you can do (short of keeping the same domain) to help on this matter, remember that the longer your site is online, the better its chances for success. It pays to select the perfect domain right from the start and not to change domains mid-stream. Older sites that stand the test of time add a level of authority in Google’s eyes. New sites seldom see rankings for competitive terms in their first year.

Note: Site Age is determined not by the date the domain was originally registered but rather by the date Google first discovered content on your site.

Load Time
Load time can have an impact in your Google AdWords Quality Score but it is unknown for sure if it can also impact your organic search rankings. It is best to keep your load time to as little as possible. If it is not already a part of the Google Algorithm, it likely will be soon. Besides, it is also best in order to give your site visitors the best experience possible.

Server Up Time
This can be a rather significant issue. If you find that your web hosting company has a history of down time, change hosts. If Google comes to visit your site once and it is down, not to worry, they will come back, but if Google visits your site often only to find that it is unavailable, you can find yourself with drastically depleted rankings.

Google Local
If you have a traditional brick and mortar store, consider submitting to Google Local. While this will not directly impact your regular organic rankings, you may find your site ranking above the organic results with a “local business results” map listing. This tends to be most common when your business is near the geographic center of a city, and when the search phrase uses a geographic modifier.

W3C Compliant Code
There is much speculation as to if W3C compliant code can have a positive impact on search rankings, and the majority believe “maybe” with some saying “yes”. Regardless, it is definitely a good idea to have your site be W3C Compliant if at all possible. Not only may it help you in terms of search rankings, but having compliant code can decrease load times, and help to ensure cross-browser compatibility, all of which are good things. If at all possible, it is recommended that sites be made to be compliant.

Many experts who took part in the SEOMoz “Google Search Engine Ranking Factors” lean towards it not being a big contributor, however, it may be an issue if Google has difficulties indexing a page properly.

A code validation service is available at validator.w3.org.

DO NOT TRY THIS AT HOME
I want to stress that this section is about things you should NOT do. These issues could be damaging to your rankings. If your site is implementing any of these, it may be best to remove it.

Hidden Text
This includes any text that you can simply not see when viewing the page. It may be text hidden in invisible div layers, text located below the fold with vertical scrolling disabled or even text on the same colored back ground (white text on a white background for instance). Whatever the case, hidden text can get your site into hot water and it is not recommended.

Excessive Keywords
Don’t go over board in placing target phrases within your body text. Stuffing keywords everywhere possible just because you can, is not only unlikely to help you achieve rankings, it could very well have the opposite effect.

Duplicate content
Large amounts of duplicated content or pages, as well as stealing or scraping content from other sites is one good way to get your site banned.

Doorway pages
Creating multiple websites or pages with nearly identical, yet slightly different content for the purposes of trying to grab some Google rankings is a good way to get your site into trouble.

If you have created pages of this nature for PPC campaigns, make sure that they are blocked from the search engines as to not get you into any hot water.

Cloaking
Simple – Don’t Cloak. In a nutshell cloaking is when you display different information to the search engines than you do to your human visitors. Google frowns on this, and if they catch you, watch out!

All Flash
Websites that are entirely flash based will not get you into trouble. The reason I have included it here however, is that they won’t do you many favors either. Sites that are all Flash, have little to no content for Google to digest and thus, drastically reduce your chance of rankings. If you must keep your “All Flash” site, it is recommended that you also create a secondary HTML version for the search engines and for those visitors who simply prefer it.

Frames (including iFrames)
Frames are also one of those things that won’t get you into trouble, but do significantly reduce your chances of rankings. If you want any chance of ranking in Google using a Frames site, be sure to copy your relevant content from each page into your ‘noframes’ tag. While this is far from ideal it may help you salvage some listings.

When it comes to including content through the use of an iFrame, remember, Google can not see any of this content located within the frame. It will be of no use to your rankings. If you rely on this content to help your listings, find another method such as a server side include.

TOOLS
In this article I mention a few items which can be made much easier with the help of available online tools. Here are some to help you on your way:

HTTP Header Checker
The StepForth HTTP Header Checker

Spider Simulators
XML Sitemaps, Search Engine Bot Simulator

Page Size and Load Time
1-Hit Load Time Analyzer

Google’s Cached Text Version
Click on “cached” next to your listing in Google, then click “Cached Text Version” at the top of the page. This is Google’s Cached Text version of your page. Substituting www.domain.com with your website will also bring up the cached version:

http://www.google.com/search?q=cache:WWW.DOMAIN.COM/&hl=en&strip=1

To see a larger selection of tools visit our SEO Tools page at the StepForth website.

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What Do You Want Your Online Business To Do? I’m sure you’ve heard the term Web 2.0 recently and wonder… What does that mean? Well, “Web 2.0″ refers to a perceived second generation of web development and design, that facilitates communication, secure information sharing, interoperability and collaboration on the World Wide Web. Essentially, Web 2.0 changes the way people use and interact with the web. The concepts behind Web 2.0 have led to the development and evolution of web-based communities, hosted services, social-networking, blogs, Twitter, et cetera, et cetera. There are some really cool web companies coming online and doing great things. As a business owner, you’re probably thinking, “Web 2.0 means I need to spend even more money on my already oversized technology budget.” Well, we’re here to help. With Web 2.0 we need to change some terminology. Instead of talking about your “web site” let’s talk about your “online business”. The technology changes to the web have changed the way web sites work, or at least, should work. Instead of having your web site simply display your telephone number and physical address, web sites are now living working extensions of your business. Your web site should be more proactive and work hard to: * Amplify Your Voice * Automate Your Customer Service (Self-Service) * Sell Products Online * Generate New Leads * Build Your Community * Build Customer Loyalty * Amplify Your Voice Amplify Your Voice One of the best ways to amplify your voice is through Blogs and Email Marketing. Good content addresses your customers’ information needs, and search engines love good content. It also gives your business a human touch. Automate Your Customer Service (Self-Service) How many customer phone calls do you get asking about the same thing? And, how much time is spent answering the same question? Every web site should have a section that focuses on Customer Service. It is important your web site has an FAQ section, Webforms and Workflows and Secure Zones to help your business automate your customer service. Sell Products Online Building eCommerce web sites and selling your products online was once a very expensive, time-consuming adventure. The cost to develop online shops has gone down dramatically. If you want to sell your products online, there is nothing standing in your way. Online shops are a great way to expand your business’ reach and product offering. Generate New Leads Your web site should offer users an option of getting in touch with you. Webforms and workflows help ensure your web site is converting users to new leads. Build Your Community A good business will always have a community of dedicated customers. With your online business, Blogs, Forums, Comments, Customer Databases help to build that community and keep it strong. Build Customer Loyalty Building customer loyalty is a lot harder than it seems. It takes incredible focus to make sure your customers are loyal. Your web site needs to help you do just that. Targeted Email Marketing, Comments, FAQs are all aspects of your online business that should be working for you to build that loyalty. Businesses must embrace the strengths of the web and use it as a platform. Make your web site, your online business, work for you! Oh, and if you need a great web site design and development company to help, let’s talk. We’ll take you by the hand and provide good guidance. We give concrete ideas about suitable design, what functions your web site should have, and strategy to help you achieve your business goals. We take the time to help our clients prioritize their goals so that we can provide you with a great solution. Author: John Sullivan

You have a web site. You have web site visitors. You even have web site sales. Everything seems to be working: why should you go through the effort to track and analyze your web site traffic?

The fact is, the importance of tracking your site traffic is not stressed nearly enough. At most, people say, “Sure, I track my site traffic. We had 5,000 hits last month!” But that, quite frankly, isn’t “tracking your site traffic.” That is a simple datum, and it doesn’t tell you anything about your site or your site traffic.

The importance of tracking your site traffic lies in the fact that proper web traffic analytics will help you answer these key questions:

Am I reaching my target market?

If you went about developing your web site systematically, you probably spent time researching and defining your target market. You then designed your site to reach those specific people.

But all your research was still – at its base – a hypothesis. You made assumptions about how to reach your customer base. Tracking your site traffic will verify what is actually happening on your site (who is coming and what they are doing), compared to what you expected to happen.

How are people interacting with my site?

Sure, people are coming to your web site. But what are they doing there? Do they hit the home page and leave? Do they go immediately to your free section and never browse your sale items? Do 90% of the people who click on your online payment form subsequently abandon it?

Tracking your site traffic will allow you to see how people proceed through your site, where they spend their time, what they do, and any problems they may be encountering. And that information can help you significantly improve their user experience – and your sales.

Where is my site traffic coming from?

To drive traffic to your site, you are likely engaged in multiple marketing efforts. You may have search engine optimized your content, engaged in article marketing, and developed reciprocal links from key partners. You may be involved in a pay-per-click campaign. Perhaps you also explored email marketing or print advertising.

Web traffic analytics will tell you exactly how successful each and every one of those marketing efforts is. You will then be able to cut the fat from your marketing plan and focus on the most strategic and productive campaigns.

What trends do I see?

The web is a constantly changing place. What worked last year may not work this year. You can’t rely on the mantra “we’ve always done it this way” and expect to see consistently positive results for years on end.

By tracking your site traffic, you will be able to see trends as they unfold: trends in who is coming to your site, how they are interacting with it, what they want, how they buy, etc. You will be able to respond proactively to changing patterns, rather than reactively scrambling to fix a situation after it has become a major problem.

If you are serious about using your web site as a tool for business, tracking your site traffic is an absolute essential. The questions above just scratch the surface of what web traffic analytics can do for you. But the bottom line is this: tracking your site traffic provides you with quantifiable data to allow you to make wise decisions for your business.

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Here are five common mistakes that small businesses make with their web sites, so be sure you site isn’t guilty of any of these offenses!
Not updating your web site. – Let’s face it, there’s not much point in a visitor coming to your company’s web site if it is outdated, uses old technology, or never gets new information added. There are millions of web sites to choose from, so why would a user want to spend time on a site that isn’t useful and that you don’t seem to really care about? Today’s users have very high expectations, and if you don’t meet them, they will simply move on to a site that does.
Skipping SEO. – How are customers going to find you if your site doesn’t come up in the search engines? Even if you have the best web site ever built, it’s not doing your business much good or generating new leads for you if customers can’t find it. Search engine optimization (SEO) is a necessary step if you want web visitors to find and visit your site, so don’t put it off. It’s a great investment in your business and helps you leverage the investment you’ve already made in building your web site in the first place.
Using Flash-based or image-based architecture. – This is a big issue for small businesses that have already been talked into creating a Flash-based or image-based web site. These sites are typically more expensive to build and maintain, nearly impossible to update in-house, and are not WC3 (World Wide Web Consortium) compliant for accessibility. They are also invisible to the search engines, which means you cannot implement the SEO techniques necessary to get your site read and indexed in the search engine databases. The best thing to do with a Flash or image-based site is to convert it to a standards-based web site as soon as you can.
Talking too much about the company and not focusing on the customer. – Web visitors do not want to read about how great your company is, how many awards you have won, or how your grandpa taught you about the family business. They want to hear how your company can help them solve their problems, and what the benefits will be (for them) if they decide to do business with you. Don’t go on and on about yourself – instead, focus on your customers’ needs and how you can improve their lives, jobs, families, or whatever it is that you solve for your customers. Limit the company bragging to a separate “About the Company” page, so users can decide to read about it only if they are interested in doing so.
Using a “splash” page or “enter here” page before displaying the actual web site. – Few things are as frustrating to web visitors as wasting time trying to access the information they are looking for. If you display a splash page (or worse, a Flash intro!) before users can access any useful information, you are making them take an unnecessary extra step just to enter your site. Today’s users are extremely time-sensitive and impatient, and studies have shown that when faced with a splash page, Flash intro, or “enter here” link, they would rather click on the browser’s “Back” button than take that extra step or wait any longer to access information. The goal should be to make it as easy as possible for your visitors to get to the information they are looking for, not create barriers to it. The same principle applies to graphics-heavy pages that take too long to download – users simply won’t wait (plus these pages are invisible to search engines, since search engines cannot read Flash files or images).

Your web site communicates with more than just the text on the page; the site as a whole tells visitors a lot about your business. But you need to be careful that the message your site sends to visitors is an accurate one. By avoiding these five web mistakes, you can also avoid sending an unintentional message that your business is behind the times, doesn’t have the time or resources necessary to maintain your site, or that you don’t care about the impression you make to the world.

author:

Lauren Hobson, President of Five Sparrows, LLC

A few basic principles to a good website layout are

Center your page for easy reading

Design  your website for many screen resolutions so set your page in percentages instead of pixels.

choose one font set and try to stay with arial as it is the easiest to read.

avoid using colours that will clash with your text and make it difficult to read.

stick to a colour theme as changing colours all the time will make your site look like a smarties box and difficult to read.

try not to use larg image files or flash that will slow down your website’s loading time, and make users leave the page.

keep the website simple to navigate through.

comply to the W3C standards and use their validator to check your site for errors.

Space your content to make it easier to read but try to also stick to roughly one and a half pages to avoid excess scrolling. rather setup more pages.

and guide the user to the content you think is most important to them, without them having to navigate through too many pages before getting there.

make sure that your current website is up-to-date. The following checklist will help you:

Step 1: Check your company information

Does your about page draw a current picture of your company? If you have a staff listing on your website, is it up-to-date?

Check these pages as well as the copyright notice and the privacy police of your website to make sure that your web pages don’t look outdated.

Step 2: Check your contact information

Does your website list your current phone and fax numbers? Are the mailing and email addresses listed on your website correct? You’ll lose customers if your contact information is outdated.

You should also check the email addresses that you use on your website. Are help@yourdomain.com, info@yourdomain.com, order@yourdomain.com, etc. redirected to the correct recipient? Send test email messages to all addresses that are listed on your website.

Many businesses have so strong spam filters that many legit customer email messages don’t reach them.

If you have contact forms on your website, make sure that they work and that they are easy to use. If someone doesn’t enter a correct email address in your contact form, does the error message make sense?

Step 3: Check your auto-responders

Do you send automated confirmation messages when someone sends you an email message? Does your shopping cart send email messages after an order?

Check the text of your automated messages to make sure that it says what you want to say and that is contains current information.

Step 4: Check the links on your website

The older your website is and the more pages your website has, the more likely it is that it contains some broken links. For that reason, you should regularly check the links on your website.