Google Case in Italy Has Serious Implications for the Web

A judge in Milan, Italy has convicted three Google executives over a video uploaded to YouTube in a case, which could have serious implications for social media and ultimately, the web in general, at least in Italy. The video, uploaded back in 2006, featured a group of school kids bullying an autistic child. Google says it worked with Italian authorities to help ID the person responsible for uploading it, and the uploader and other participants from the video were sentenced to community service.

Now, in 2010, Google executives David Drummond, Peter Fleischer and George Reyes (3 out of 4 defendants) have been convicted for “failure to comply with the Italian privacy code.” They were all found not guilty of criminal defamation.

“In essence this ruling means that employees of hosting platforms like Google Video are criminally responsible for content that users upload,” writes Matt Sucherman, VP and Deputy General Counsel – Europe, Middle East and Africa on the Google Blog. “We will appeal this astonishing decision because the Google employees on trial had nothing to do with the video in question.”

This is a case of a business being held accountable for user-generated content. Isn’t the entire web generated by users? What if Google’s search engine (algorithmically) indexed something illegal. Should company execs be penalized, even if they comply with authorities’ requests for removal of such content? Ask yourself these questions:

- What if YouTube, Facebook, MySpace, Twitter, etc. had to shut down because it couldn’t control the things users post?

- What if every blogging platform had to do the same?

- What if you went to jail for comments posted on your blog?

You’re not likely going to go to jail for comments posted on your blog, but the point is, that by allowing people to post comments on your blog, you are allowing user-generated content, that you can’t necessarily control until after it’s been posted, unless you don’t let them go live until approving them. Google is being held accountable for content that users uploaded, which was not in their control until after the fact. YouTube users upload 20 hours of video every minute, according to Google.

You can see why this case is much bigger than just the specific instance it involves. The case is subject to appeal, but if it is not overturned, what will this mean for the web?
The video was totally reprehensible and we took it down within hours of being notified by the Italian police,” says Sucherman.

“To be clear, none of the four Googlers charged had anything to do with this video,” he says. “They did not appear in it, film it, upload it or review it. None of them know the people involved or were even aware of the video’s existence until after it was removed.”

He goes on to talk about how the case “attacks the very principles of freedom on which the Internet is built,” also mentioning that European Union law dictates that hosting providers have a safe harbor from liability as long as they remove illegal content once they are notified of its existence. “If that principle is swept aside and sites like Blogger, YouTube and indeed every social network and any community bulletin board, are held responsible for vetting every single piece of content that is uploaded to them — every piece of text, every photo, every file, every video — then the Web as we know it will cease to exist, and many of the economic, social, political and technological benefits it brings could disappear,” Sucherman says.

If rulings such as the one against these Google execs were to become commonplace, how much do you think that would affect the social media industry? Companies like Google, Facebook, MySpace, etc. couldn’t let users upload content, which essentially means social media couldn’t exist. User-generated content couldn’t exist. How could you blog? How could you leave a status update on Facebook, or upload a family photo to Picasa? There is always the possibility that some user could make a death threat or upload a murder video, so if the companies behind the services that were used to commit these crimes were held accountable, how could their businesses continue?

That’s why Google is not only upset about the ruling against its executives, but calls it a “serious threat to the web.”

Time and time again I hear webmasters complaining about their sites getting slapped. In fact, if you take a look at Google’s official webmaster forum, you’ll be shocked at the number of new threads where business owners are pleading with the moderators for a reason why their site has dropped 10 pages down the rankings.

It’s soon brought to their attention that the moderators have no control over the listings and 9 times out of 10 there’s nothing they can do to resurrect their sites’ rankings other than playing the waiting game.

How would you feel if you relied on Google for 80% of your traffic and it suddenly dropped in the rankings overnight? And, if you’re sitting there shaking your head thinking that it won’t happen to you because you’re a ‘good guy’ and you follow all the webmaster rules, then you need to seriously re-evaluate your mindset because time and time again I see innocent sites with great content get the “good news”.

Google reportedly updates its algorithm over 200 times a year

This time next week 50% of the backlinks pointing back to your site could be instantly discounted because the latest updates deems them as being too “spammy”. Where does that leave you? 50 places down the rankings and a dismal outlook for next quarter’s financial results.

So, now that I’ve scared the heck out of you, I’m going to give you five ways in which you can safeguard yourself from Google’s right hook and put you in a position far stronger than your competitors. It’ll also help you sleep at night!

1.Take Advantage of Untapped Traffic Sources

I am serious when I say the traffic generating potential online is incredible. By going one step beyond that of your competition you can really get a foot up and get your brand in front of a TON of laser targeted prospects.

Did you know that there are literally hundreds of high traffic web sites out there that will publish your content and let you include a small pitch and link back to your web site? I’m not talking about article directories here! I’m talking about hugely established and well respected sites that get hundreds of thousands of hits per month. So, do you think it’s worth spending a couple of hours writing an article to get your name in front of that hoard of traffic? Of course it is!

Are you sceptical? Don’t think that it works? Well, you’re reading my article aren’t you?

Not only will you get hugely targeted traffíc, but you’ll also get some incredibly powerful back links (to keep the big G happy until it gets trigger happy again), brand recognition and be able to establish yourself as an expert in your field.

Here’s a tip, if you’re a new startup and you’re doing something interesting and something that people will want to read about (a USP that nobody else delivers or an alternative way of thinking for example) then head on over to http://www.mashable.com and write them a nice little article. That’ll kick start your new business for sure!

2.Build A Líst Of Subscribers

Outside of the internet marketing niche and large corporate companies, I rarely see líst building done effectively. Yet building a líst tripled my income within the first couple of months and helped me to build a relationship with prospects that over time I converted into buyers, some of whom became repeat buyers. Without a líst I simply would not have a way of building up a relationship, trust, authority and my bottom line. So, in basic terms a líst makes you more money, but it doesn’t stop there…

It also provides you with a sense of security – you have the peace of mind that comes with knowing that if at any time every single last piece of traffic dried up overnight, you’d still make the payroll and survive until you figured out the underlying problem.

But how do you build a líst of subscribers if you’re not technical? Hosted services such as Aweber have made it so simple to set up your autoresponder service that all you need to know how to do is copy a bit of code into your squeeze page – it’s as simple as that.

3. Start An Affiliate Program

I know some companies that do absolutely nothing to get traffic to their web site. They don’t write articles, they don’t backlink to their site, they literally do nothing and let an army of affiliates do the job for them. And the army produces incredible results!

The great thing about an affiliate program is that there is no rísk as a vendor. You do the sums up front, figure out how much you’re prepared to pay someone for making a sale on your behalf and that’s that. How would you like a no-rísk, pay on results, unlímited sized sales force at your disposal?

You can really attract a bucket load of affiliates if you’re selling digital products with reasonably high profit margins, high valued products so that you can afford to give quite large payouts per sale or, the gold pot of them all, a service that is billable on a monthly basis so that the affiliate can earn a small monthly retainer per sale.

And don’t be afraid to start an affiliate program – you don’t even need to run it yourself if you don’t want to. There are a number of excellent affiliate brokers out there who will manage the tracking, payments and creatives on your behalf – you just need to find one that suits you and get cracking. Should you choose a managed affiliate program then you’ll usually be expected to pay a small fee up front for setup costs and then a small percentage of earnings thereafter.

In Summary

Please, take my advice and don’t get into the position where your business is relying on Google. In the offline world it’s akin to being in the wholesale business with one contract to a huge retailer. What happens when that retailer doesn’t renew the contract? Bad things happen!

You can choose the three methods I’ve mentioned above, or find other ways of generating laser targeted traffíc such as PPC, press releases, e-book creation, video marketing and so on – it doesn’t matter how you do it, just do it!

Linking is the mechanism that connects all the pages on the Internet. You’ve got links throughout your web site to let people navigate their way around. You may have links going out to other web sites that you think will be useful for your visitors. And hopefully you have links coming into your web site from independent sources.

All types of links can impact your search engine optimization results, helping determine where your web site shows up online. Though the hardest to control, inbound links pointing to your site can make the biggest impact.

At its most basic, the concept is that if several high-quality sites are linking to your web site, then Google and other search engines figure your site must be a popular, valuable resource – and they will be more likely to show it higher in their search results. In effect, your site receives “link juice” from other web pages that link to it.

However, it’s not enough to secure a couple links and then sit still. The Google PageRank algorithm looks at the pattern of links to your site as they build over time.

Building the right kind of links can bring a major payoff, while a wrong turn could get you penalized – and the Google Sandbox is not easy to dig out of.

Armed with a bit of knowledge and some creativity, you can build up valuable incoming links naturally and powerfully, avoiding the traps that plague amateurs.

Spice Up Your Links With Some Variety

There are all kinds of link farming schemes to grow links, and you need to run the other way from these. This is also called reciprocal linking, where you exchange links with other web sites that will then link to you on a mass scale. Warning: Google is onto this.

While it’s perfectly advantageous to link to high-quality sites that also link to you, the key here is to cultivate a natural mix of links over time.

Is it natural to suddenly have 100 links pointing to your site, all with the same text? Of course not. When people link to you naturally, they might use your business name (SEO Advantage) or some variation on a descriptive phrase (search optimization company). If too many similar links exist, it can signal that those links were generated artificially and potentially result in penalties.

Also consider which pages on your site inbound links point to. Your home page is probably going to get the most, but it’s natural to have links pointing to specific pages inside your web site, too. Cultivate links to your services, your blog, your news pages, your articles, etc., to help those pages get indexed and build their own PageRank. Called deep links, these can help bolster your site’s overall performance.

Some links also carry a title tag, which is indicated in the source code. This is a little too technical to go into detail here, but if you can influence this you’ll want both the link text and title to vary a bit among the links pointing to your site. Once again, the key is to grow your links in a natural pattern.

Not Every Link Carries The Same Value

Links from popular, established web sites usually carry the greatest value. That’s because they have high PageRank from plenty of other people already linking to them. A link from CNN.com, for example, will carry much more weight than a link from a free press release distribution site that few people know of. Likewise, a link from www.sbdpro.com will have a greater impact than a link from a directory that uses no-follow tags.

No-follow tags are the bane of naive link builders. It’s tempting to think you can just link to pages on your site from your Twitter tweets, Facebook and other social media applications. However, many of these sites as well as online ads and also some directories employ “no follow” tags that prevent the search engines from following a link to your site. In this case, it’s as if the link doesn’t exist in the eyes of the search engines. (That doesn’t mean the links aren’t valuable to people who find you and follow the link, it’s just not helping your web site show up in Google.)

So, How Can A Business Build Incoming Links Naturally?

The mix of links created out on the web pointing back at your web site should avoid skewing toward any particular type. A good mix that you can influence may include:

• Directories – Professional organizations, online communities and forums, business directories, etc. can all potentially provide good links to your site. There are several premium directories that are staples in an SEO firm’s link building toolkit, like DMOZ.org. Keep in mind that your listing itself should be optimized in order to reap the full link juice benefits.

• Press Releases – Writing and submitting press releases online can help you get your news in front of more people and build links to your site. (Be sure to use best practices for writing and evaluate carefully your outlets for good links).

• Blogs – Link to relevant pages on your site from your blog. Build relationships online with other bloggers, too, and they may want to link back to you! Active blogs with high visibility and large followings are going to be your best bet, but you can mix it up over time targeting lesser known bloggers, too. Keep in mind that as other sites grow in PageRank, the value passed to your site will also grow.

• Create Some Link Bait – Make sure your content is so fascinating or funny that people will want to tell others about it. This is the ultimate for building naturally growing incoming links but of course hard to do.

A sample schedule could mean every month you líst your site in two good dírectories, link to interior site pages from a couple relevant posts in your blog, distribute one press release to news sites, and write one great article that other people may want to link to and then let them know about it.

A word about selecting outlets is in order, too. You’ll need to carefully assess each place you target in order to determine the link value they can pass onto you. For example, different press release submission sites and directories can give you a wide variety in link value. This can be time-consuming to determine but worth it when your site’s PageRank starts to climb. (Find some information on how to evaluate outlets in this article on press release optimization: http://bit.ly/dazx7d)

Refusing to sit still long enough for anyone to catch up, Google has rolled out another Labs experiment to the public. Google Social Search Beta launched last October, hard on the heels of Personalized Search. But this week, Google graduated Social Search out of Labs and into the public sphere.

What Is Google Social Search?

As we become increasingly connected online, we start to build around ourselves a community of people that we have regular contact with and websites where we spend much of our time. This is called our social network. Now Google has worked out a way to measure and leverage these individual social networks so they influence the search results we see. Those results therefore become more relevant to us and more influential over time.

Google determines your social network based on the connections found in your public Google profile. Connections are classed as either direct connections or secondary connections. Your Gmail chat buddies and contacts are direct connections, as are connections from links listed in your Google profile (e.g. people you follow on Twitter, LinkedIn or FriendFeed ). Secondary connections are those publicly associated with your direct connections (e.g. the people that your friends follow on Twitter).

To see your social profile on Google, login to your Google account and visit the social dashboard. The first time you do this, Google will collect all the social data it has stored about you, based on your Google Profile and public content, and build what they call your *social circle*.

After Google builds your social circle, whenever Google’s algorithm determines that your search experience will be improved, it annotates regular web index data with social data customized from your social circle and adds this information to the bottom of your search results.

You MUST be signed in to Google to see this. If you’re not happy with the results, say from Twitter, you can delete your Twitter account from your Google profile to prevent published info from your Twitter connections being added to your social circle.

You can also add or block Google contacts so you don’t see information from them in your social circle. In the reverse, you can choose what content you want to make public, based on your published Google profile.

How Does Social Search Work?

Google Social Search has been in experimental mode since October, but this week it’s been rolled out to full public Beta, meaning you should now see social content in your search results on Google.com. Google hasn’t rolled Social Search out to their regional sites at this stage, but this is expected soon.

To see social search results in action, login to your Google account, then run a search. You’ll see the heading *Results from people in your social circle* towards the bottom of the search results page. For example, if I run a search for *music blogs* on Google.com, I get the following social circle suggestions:
See: [Screen Grab 1]

Because Matt Burgess and Tim Burrowes are in my social circle and have blogged about music, I see their content at the top of my social circle results.

If you want to see more social results, click on the *Show Options* link at the top left of the page and click on the *Social* link in the side menu under *All Results*. This will bring up search results sourced entirely from your social network. You’ll also see a list of your friends and connections under the menu heading *All People*. You can click on a particular name in the list to bring up more results from their public content.

Next to your social circle results are two links that are new additions to the service added to coincide with the public rollout: my social circle and my social content (pictured). These take you to your social circle dashboard that I linked to earlier.

The *my social circle* tab displays your extended network of online contacts, as well as the pathways that connect you. Clicking on the *my social content* tab brings up your public social media profiles, taken from your Google profile, that might appear in other people’s social results (pictured).

Apart from this social dashboard, the other major difference between the original Social Search experiment and the new public rollout is the addition of Google Images into the mix. If anyone in your social circle has shared images on Flickr or Picasa and Google determines they are relevant to your search query, you may see these in your search results as well.

Judging by my social search experiments to date, I believe Google has been collating social results for some time. A key observation is that relevance seems to win over freshness in the social influenced search results – some of the top results in my social circle were from 2008.
How Do You Take Advantage of Social Search?

1. If you haven’t already done so, create a Gmail account and create and flesh out your Google Profile immediately.

2. Join more social sites if you want your content to appear in the SERPs of your direct and secondary social circle networks, particularly the primary ones Twitter, Flickr and FriendFeed.

3. Optimize your social media content (tweets, FB and LinkedIn status updates, blog feeds, etc.) for target keywords to ensure your social content is shown in a wider number of social circle SERPs.

4. Gmail and Chat contacts get top billing in your social circle so choose your Gmail buddies wisely or drop them from your profile altogether.

5. Consider the type of social content that is popular and most often shared within your networks. Concentrate on building similar content in your public social media profiles to ensure it gets syndicated via your social circle.

6. If Universal Search wasn’t enough of a punch in the gut to convince you to optimize your multimedia content, consider Social Search to be that punch placed a little lower. Your shared photos just became another content channel.

7. Become more picky about who you follow and what social feeds you subscribe to. They have just become influencers in your every day search results.

What if I Don’t Like It?

If your particular social circle seems a little lightweight or top heavy, you can control what results you do and don’t see under your social search results. You can choose to either delete a social network from your Google profile (such as Twitter or Facebook), or drop a specific contact from your network.

You can ignore the social results at the bottom of the page when signed in, or if you don’t wish to see any social search results at all, simply conduct your searches while signed out of your Google account.

Don’t exactly know what it is about starting a new year of marketing online, but I always stop and take a hard look at all my marketing tactics and methods. Article marketing is always at the top of my list, mainly because it is and has always been the cornerstone of everything I do on the web.

By cornerstone I mean it is the key to basically all of my online earnings. Without article marketing I wouldn’t be a full-time online marketer – it’s as simple as that. No articles, no income.

Articles bring in the targeted traffíc. Articles build those all important one-way backlinks. Articles build those even more important top rankings in Google for your chosen keywords. Articles build your online reputation and credibility in the eyes of your visitors.

I was struggling on the web for around three years before I wrote my first article. “10 Reasons To Put RSS On Your Site” which is still on around 8,000 sites around the web.

Writing was always a passion of mine, but it was more on the creative side, although I did work briefly as a reporter for a very small community newspaper. Looking back on it, I believe (perhaps falsely) that I had to gain all those years of experience before I could start writing articles about it.

Which was the totally wrong attitude to take since anyone can research a favorite subject or topic and write a short informative article on it. Most of us have been doing that since grade school – it is the same as writing a report or an essay.

Only with article writing you actually see monetary returns almost immediately. Surfers search for an answer in the search engines, your article pops up, they read it and then clíck the link to your webpage where you have conveniently placed your affiliate links or your products.

A Small Percentage of Those Article Readers Will Buy Your Products and You’re in Business.

Over time, all those backlinks in your resource box at the end of your article will make your keywords rise in the search engines, especially Google. Then as someone searches in Google – your site pops up, they click thru to your webpage and a small percentage of these visitors will buy your product or affiliate product displayed on your page.

Smart marketers will also start building a large list of prospective customers by offering a free guide, ecourse, ebook or software program to get those visitors to sign-up to your list. These marketers can then do follow-up with all these potential customers.

That in a nutshell is an article marketing model or funnel which thousands of online marketers and webmasters are using. And have been using for years.

But Will Article Marketing Remain Effective in 2010 and the Coming Years?

More than likely the answer would be yes but the web is constantly changing and there are other games worth playing. The same kind of marketing system could be done with Videos, Blogs, Social Networks and even with Twitter. Your options are more varied…

However, I find article marketing can be integrated into all these elements. For example, EzineArticles lets you Tweet your articles to all your followers. I turn my best articles into Videos and place them on YouTube which opens up a whole different flow of traffic to my webpages and affiliate links.

Likewise, you can place your articles or links to them on FaceBook, MySpace and the other social networks. I find getting your articles on Digg, Reddit, Stumbleupon… can bring in a lot of traffic and improve your rankings.

But the Question Remains – is Article Marketing as Effective as It Once Was?

My own answer and personal opinion is no since it’s effectiveness has been watered down somewhat because every “tom dick and harry plus sally” is doing it. Everybody has discovered how writing short informative articles on the topic of your site can be very lucrative.

When I wrote that first article five years ago, I was ‘writer #1561′ with Ezinearticles. Now they have over 242,000 writers!

Back then, I found your article was placed on a lot more sites mostly because there wasn’t that many articles out there and competition was much, much less than it is now. More people writing more articles simply means your article falls into a bigger pool of other articles.

I believe video marketing is at the stage article marketing was at around five years ago. So turning your articles into short “how to” videos would probably be a wiser move and you would have a lot less competition. You can also place your marketing into the whole Video/Youtube craze that is still bringing in tons of traffic and interested customers.

However, the popularity of free article directories have grown and some of these sites have very high traffic numbers. Here are some of the main ones I use:

• EzineArticles
• GoArticles
• iSnare
• IdeaMarketers

And I also like to place my articles on important but perhaps lesser known sites such as:

• PromotionWorld
• SelfGrowth
• American Chronicle
• Buzzle

However, article marketing is still a very good way to get your site and name on the web. It can still bring in traffic and help build those all important backlinks and search engine rankings. This is one marketer who will not be giving up article marketing any time soon.

Some of my most effective techniques for article marketing are:
• Place your targeted keyword phrase in the title, usually at the beginning.

• Make sure your article is informative and supplies the information a reader is searching for – but always try to motivate the reader to click your links in the resource box for further information since your main objective is to get the reader to click thru to your site.

• Most experts say to keep your article short, around 400 – 700 words, but I have found longer articles of 800-1500 words do really well.

• Place your targeted keywords in the anchor text of your resource box links, that’s the underlined clickable part. Vary these keywords to avoid keyword spamming.

• For very important sites, try writing an exclusive unique article for that site alone.

• Always spell-check and proof-read your articles. Grammar hasn’t ever been my strong point so what I do for finding the correct usage of some tricky phrases or words – I do a search in Google with “quotation marks” to find out which one has the most links/usage… I go with one that has the most links, even if it’s wrong. Thousands of people are making the same mistake. Many marketers do the same thing with misspelled keywords.

While they can be expensive, I also like using paid article submission sites such as SubmitYourArticle, ThePhantomwriters and Isnare… mainly because article marketing has been so profitable for me, I don’t mind pouring some of those earnings back into those sites. It saves me time and extends the reach of my articles.

Article marketing will continue to be one of your best ways to build backlinks, raise your rankings and bring in potential customers to your site. It still works for me and hundreds of thousands of other webmasters – it should also work for you.

As a result, we’ve assembled a team of web experts to help you and your business keep on top of the most important trends on the web. Constructing a mobile website, creating social media campaigns and selling online are just some of the challenges businesses will face during 2010.

Here are top online trends for the next 12 months.

Mobile web

Every web-savvy business knows smartphone use is on the rise. But few are actively developing for mobiles by creating websites specifically used for handheld devices.

As more and more mobile users flock to gadgets with larger touchscreens and internet browsers, such as the iPhone or Google Nexus One, the mobile space will become bigger and SMEs need to get on board. If your website isn’t accessible through a smartphone or app, users will give up and go somewhere else – losing you traffic and potential sales.

Ovum analyst Nathan Burley says the number of people taking up smartphones instead of traditional handsets will require businesses to develop mobile websites.

“In our view there are two big trends that will occur in 2010. That is mobile broadband and the adoption of smartphones, and the impact of those two things on the industry. This is changing the way people access the internet, and that is in mobile.”

“The big change is that these smartphones are allowing people to use tools in the same way a laptop did in the past, which is opening more users to the internet on the go.”

Chris Thomas, chief executive of SEO firm Reseo, says 2010 will be “the year of the mobile”.

“I think mobile search is definitely here. Google is throwing a lot of money at mobile, and it’s going to be really interesting to see how businesses leverage that.”

SEO

Using search engine algorithms in order to get your site on “page one” has been a tactic used by online businesses for years. But SEO experts say the process of getting a website known will become even harder in 2010 with the rise of personalised and real-time search.

Social network Twitter sparked a trend when it designed the first popular real-time search engine. When users search for a term, the site would update that search with new “tweets” as they were being made.

Google has recently introduced a real-time search function of its own, complete with indexed tweets, while Microsoft Bing has made a deal to show tweets in search results. But Thomas says while 2010 will see a rise in real-time search traffic, businesses shouldn’t be too keen to pursue a dedicated real-time search strategy.

“I think people are still trying to figure out what to do with it. Perhaps if there’s a trending topic, such as Copenhagen or climate change, that’s where we could see real-time do some work because there’s an opportunity for someone selling solar panels to come in, using a message like “stop climate change” via solar panels or something. There is some real potential there.”

“This is where it could go, but it’s such an active industry, with optimisation and SEO changing. But I always say to our clients, stick to your knitting and don’t do anything silly.”

Jim Stewart, chief executive of Stewart Media, says real-time search will continue to grow but businesses need to be aware of the more subtle changes Google is making to its search algorithms.

“All of the normal SEO things still apply, even though Google is going forward with things like personalised search. That will surely play a part, but you still have to get on the front page at all before you get into someone’s personal search results.”

Stewart warns Google will be updating its speed-check feature, through which the engine checks how fast it takes for a user to connect to a website. If a business has any downtime, it could affect search rankings.

But Stewart also says Google could potentially lose its place as the top search engine, as users could migrate to other offerings or be wary of the company’s search power.

“I don’t believe the search engine is providing as relevant results as it did this time last year. I’m sure they know it, but it doesn’t seem to be working as well. I’d also love to think that people will begin to start using Bing more and more, but it has to become a better search engine before that happens.”

“The other thing is privacy. A lot of people already are pretty wary of Google and privacy issues, even to the point where Eric Schmidt said if you’re doing something on the web you don’t want people to know, then maybe you shouldn’t be doing it.”

Social Media

Facebook and Twitter were the standout social networks from 2009, and their popularity will surge in 2010 with both introducing new features, including paid accounts for business.

But businesses need to pay attention to the trends on these sites. Creating a social media strategy is no longer optional, it is vital to the health of a company and its ability to tap into an online user-base.

Some experts say if you aren’t engaging online, you’re missing out on a huge opportunity to gain new customers and fans who will effectively market for you if given enough reason.

Thomas says 2010 will be the year in which businesses must jump on social media or risk being left behind by the competition.

“If you don’t have a Facebook fan page you should get in, and if you’re in a community-minded space, where you can offer things like competitions and such, then you’re set.”

James Griffin, founder and chief executive of online reputation management company SR7, says this year will see the rise of analysts who will begin to convince businesses to study, track and move operations into social media.

“Analysts will be versed in understanding and using social media, the quantitative and qualitative reports will empower businesses to implement researched social media strategies and gather market intelligence.”

Online retail

More and more Australian businesses are selling online, but compared to the US we have a lot of catching up to do. Online spending has grown from 1% to 3% of overall spending over the last 10 years, compared to the American equivalent of 7%.

Hal Pritchard, founder and chief executive of online kitchenware retailer Everton Online, says 2010 should be the year in which businesses start to realise they cannot operate without an eCommerce offering.

“The whole market in general is maturing. I think some of the people who didn’t want to do it originally are now deciding they have to do it, because if I count the number of competitors I have now compared to last year, there’s certainly a lot more out there.”

Pritchard says the biggest trend emerging in Australia is the growth of free shipping, which has allowed retailers in the US to stand out from the crowd.

“Freight is getting lower and is free in some places, which I suspect is going to be a general trend as competition hots up. Margins will get even tighter, and affording these things will be difficult, but I think it’s one of the things that are happening.”

“We seem to be following the US as we progress, and we’re less far behind and I think that free freight is the next thing. But it’s not just about that, it’s about pushing the boundaries and staying on the edge, not just having a good website. The people who can innovate and stay ahead will do well.”

Advertising

The internet advertising industry continued to grow in 2009 and will do the same in 2010, but the next 12 months is expected to see the ongoing development of mobile advertising.

Last year the Interactive Advertising Bureau forecast the online ad market to pass $2 billion by next month, representing a 27% increase from 2008. While the downturn forced spending down in 2009, it’s safe to assume that figure will rise in 2010.

The mobile advertising scene is fairly new, so naturally few SMEs are actually investing in the sector. But Apple’s recent acquisitions of Quattro, along with Google’s purchase of AdMob, shows the big players are serious about the mobile space.

But Thomas says businesses should think about advertising on prominent sites such as social networks, in order to keep up with the market.

“In the last 12 months we have started various campaigns using Facebook ads with quite good success, and it’s getting better. Businesses should be taking advantage of the solid targeting available through sites like Facebook.”

“We’re certainly seeing more advertising on Twitter. You have sites now which are allowing companies to hire someone with a million followers to tweet their messages. I mean, it’ll cost you, but the return on investment of that tweet could be huge.”

YouTube senior product manager David King says the growth of viral content, pieces of media published online which gain popularity in a short amount of time, are opening businesses up to new advertising models.

He says if a business finds a piece of content it created on a YouTube video, it can choose to place an in-video or AdWords advertisements rather than claim a copyright violation.

“These advertising structures are really geared towards taking control of what users upload. It’s only relevant if you’re uploading content, but if you are a small business and are doing that, this could be relevant for you.”

Reputation management

Most businesses are at least operating a website, but even those rejecting the online space need to be aware of how fast rumours and allegations can fly in the digital age. Several companies have had their reputations tarnished within hours from the activities of either rogue employees, or a botched advertising campaign.

Griffin says businesses need to control their reputation by monitoring what people are saying about them.

“The answer is, companies have been pushed into conducting a social media marketing campaigns without research and without adequately addressing the risk factors associated with social media.”

“2010 will see companies embracing the need to address the inherent risks of social media, with enterprises moving towards a scientific and empirically based approach to managing risk.”

Last year, Domino’s Pizza landed itself into trouble when two employees posted a video of themselves handling food unhygienically on the internet. Cotton On experienced backlash on Facebook when it continued to sell baby clothes with slogans such as “They Shake Me”.

Griffin says businesses can avoid such catastrophes by carefully monitoring who is talking about their brand, and being ready to address any situation as quickly as it appeared.

“The many and varied social media ‘fails’ of 2008-2009 will see companies and institutions take a measured, risk-based approach to these platforms.”

“Auditing, monitoring and analysing social media platforms along with risk mitigation strategies will become standard fare for those companies looking to protect and enhance their brand on social media platforms.”

Marketing

While mobile advertising may be taking awhile to heat up, many businesses are developing new and interesting mobile marketing campaigns to draw people into their stores.

Google has developed a system whereby users take a picture of a barcode with their mobile phone and use the search engine to find information. Closer to home, Hoyts Cinemas currently runs a promotion where movie goers with Bluetooth activated on their handsets sometimes receive discount offers via text messages when they walk into a lobby.

But it isn’t just big companies which are using mobiles for marketing. Peter Shipman, who owns a casual Mexican restaurant in the US, bought ads in university newspapers to advertise a barcode sent through text messages used to claim discounts.

US company Jagtag is now developing a technology used to identify barcodes through camera phones, when it is then sent via text message in order for the user to receive a discount code.

Thomas says this year will see a number of companies bring mobile marketing strategies to the forefront of their campaigns.

“There are going to be some really good creative ways people will start to get customers in store, and sending messages out like that… providing they don’t break any spam laws.”

“We’re going to see these companies start to realise how much activity is occurring through mobiles, and then we’re going to see them respond by commissioning campaigns of their own.”

Thomas also says a number of companies will begin to commission mobile apps, especially on the iPhone, purely for marketing purposes. Whether this will gain them revenue or purely open their brand to a new audience, the mobile apps market will become part of an online business’s marketing strategy in 2010.

Content

The growth of the internet has allowed businesses to publish content of their own, including blogs, pictures and even videos. King says SMEs should think about creating some sort of content on YouTube or similar sites such as a tutorial, and see a fan base grow.

“There are a lot of smaller to medium sized businesses which have really operated with a focus of specifically gearing themselves towards publishing on YouTube, and they really make a go of it – and we give them a global audience to do so.”

But King warns businesses they must be generating useful content, without the appearance of a blatant marketing pitch, and not be scared of entering a new area where they might not have experience.

“As these things become more commonplace, consumers love them, but unfortunately businesses which have been relying on older business models do not. I really think they need to get over that a little bit. Ultimately the consumer is right, and they are going to spend their time the way they spend it.”

“Businesses need to really stay focused on that consumer experience and not get hung up on the comfort of the way things used to be. The more businesses can try and anticipate where things can go as opposed to stopping it, I think that’s the best place to be for them.”

Open Source

Once upon a time, businesses wouldn’t trust open-source programs in favour of branded, more trustworthy software solutions. But now open-source has given SMEs a way of operating high-end programs without substantial costs.

With popular programs such as Mozilla Thunderbird, Open Office, WordPress and Joomla now gaining notoriety, organisations are beginning to realise open-source programs aren’t just technically inferior rip-offs, but legitimate alternatives.

A number of organisations, including the British Government and the French police force, have openly supported open-source, while Gartner research from late-2008 indicates the majority of businesses in the Asia/Pacific region took up open-source in 2009.

And with the development and popularity of open-source Android operating system continuing to grow, open-source is likely to play a major part in a business’s IT strategy in 2010.

Cloud computing

Two years ago “cloud computing” was viewed by many businesses as a buzzword with no particular meaning, used by tech-heads who didn’t quite know what they were talking about.

Now, using cloud services has become an essential for businesses. Whether they are backing up their data or using a piece of software hosted on external servers, cloud computing is now a part of everyday operations for many SMEs.

Cloud services have branched out into three main categories: applications, also known as software-as-a-service, infrastructure, used for data backups, and internal service providers for businesses with customised apps and programs.

Analyst firm Gartner recently named cloud computing as one of the top strategic technologies for 2010, saying it could be exploited in a number of different ways to customise programs and apps to a particular company’s needs.

“Using cloud resources does not eliminate the costs of IT solutions, but does rearrange some and reduce others. In addition, consuming cloud services enterprises will increasingly act as cloud providers and deliver application, information or business process services to customers and business partners.”

You probably don’t need to read the latest advice from the online marketing consultants to figure out the basic idea behind link building. Without links, your site won’t develop authority. Without authority, it won’t move up on the search engines. But even the most savvy online marketing consultant would have to admit that doing that is just not as easy as it sounds.

More is Not Better in Link Building

Just going out and getting a bunch of links won’t necessarily help your site. You need quality links to get higher search rankings. But sometimes figuring out what makes one link better than another is tough. This is where you do need to keep up with what the online marketing consultants are recommending or you may just be wasting your time.

Targeted Anchor Text is a Must

When you start pursuing links on sites, you need targeted anchor text. However, you don’t want to use the same text everywhere. Google will notice that in a bad way. You want to use two or three different phrases and the proper name of your website. If you can’t get anything but an image link, make sure the site owner puts your anchor text or the name of your site in the ALT tag of the image.

Pay Attention to Links In and Out

Google looks at the site where your link appears and decides how much benefit your site gets back. A site with a lot of inbound links passes more authority to your site. At the same time, being linked on a site full of low-quality, outbound links probably won’t help you much.

PageRank Isn’t Everything

Don’t be one of those site owners who sees nothing but PageRank. A site with high PageRank can still have low link value. This is especially true of sites that sell links. Steer clear of sites that use phrases like “sponsored by” or “paid for by.” Google may not let that site pass PageRank at all. Move on. They’re not worth your time.

Concentrate on Site Relevance

Let’s say your site is about red widgets. You get a link on a site about purple doohickies. That link isn’t worth as much as one on a site about red widget management. Make sure you’re pursuing links in relevant places and look at how those places are optimized. If a site owner gives you a choice of having a link on a page titled “About Us” or one with the title “About Red Widgets,” which one do you choose? The link on the optimized page, “About Red Widgets,” has more value.

An Online Marketing Consultant Checks What’s Not Obvious

Take your cue from the pros and check sites in ways that aren’t obvious. For instance, in any search engine, you can type in “cache:” followed by a site url and find out if the site has been indexed and when it was last crawled. But what do those dates mean?

Chances are good that if the site hasn’t been crawled in 30-45 days, it’s not a good place for a link. But some domains have more value than others. For example, links from .edu domains are better than from a .com, but .info is worth less. All these factors should be weighed in judging a site’s worth in your link building efforts.

Does Social Networking Matter?

We’ve all seen the little link bars under blog posts and in forums asking people to Digg or Reddit, Facebook, Twitter, or StumbleUpon. Do you need to try to get links in places where social networking can happen? Yes. Alone those links may not have a lot of value, but Google is increasingly looking at the “active Web” in determining site authority.

It’s time consuming, but participating in forums and social sites and getting blog owners to run your articles with your linked anchor text included can be worth your time. But remember, relevance is a basic rule in online marketing consulting.

Are You Getting Clean Links?

When you get a link on a site, do you go look at the page’s source code? Is there anything extra in the “href” tag on the link? Is the site using redirect code? Is there a “nofollow” in the site’s meta data? If there is, the link is useless to you. It won’t pass any authority to your site because that code tells the search engines not to follow the link. Make sure you’re getting clean links.

When you’re on a tight budget and trying to develop your site and get higher search rankings, it can be a tough decision to work online marketing consulting into your thinking. The Web used to be pretty much a do-it-yourself place. That all started to change in 2004 when people began talking about “Web 2.0.”

It’s harder than ever to judge quality link building in the new world of Web applications and social networking. You can do it, but try to stay up to speed on what the online marketing consultants are recommending as good strategies. The Web is changing all the time. Good link building takes time and effort; you don’t want to waste those any more than you want to waste money during hard times.

If you are one of those people still skeptical about the business uses of social media, you may be interested to know that Google’s Social Search is no longer just an experiment. Though it does have the beta tag on it, it is now mainstream. This is something we’ve all known would come sooner or later, but now it’s here.

If people were already seeing different search results from one another before, that is really going to be true now, now that Google is plugging results based on the individual’s social circle into any given SERP. This is one of the many ways SEO is changing, and it would appear that any business looking to get some play in Google search, would do well to have as many connections established as possible, via various social networking sites and tools.

Keep in mind that the social circle is based upon information that Google has about you from your Google account. You can see your list of connections anytime from here (assuming you have a Google account). It pulls connections from your Google Contacts, and any services you have listed on your Google profile (assuming you have services listed on your profile). If you have Twitter listed for example (Facebook connections are not public), anyone you are connected to through one of those services is fair game for potential search results.

Google’s thinking is that if the user is connected to certain people, results from those people will have relevance because you know and trust them. Google says, “You can improve social search results for your friends and contacts by linking to content you have created such as blogs, photos and videos on your Google profile.”

“We’ve been having a lot of fun with Social Search. It’s baby season here on our team — two of us just had little ones, and a third is on the way,” the company says in the announcement. “We’re all getting ready to be parents for the first time and we have lots of questions. So, what do we do? We search Google, of course! With Social Search, when we search for [baby sleep patterns], [swaddling] or [best cribs], not only do we get the usual websites with expert opinions, we also find relevant pages from our friends and contacts. For example, if one of my friends has written a blog where he talks about a great baby shop he found in Mountain View, this might appear in my social results. I could probably find other reviews, but my friend’s blog is more relevant because I know and trust the author.”

Appearing in social search results means:

1. Make sure you have all of your important links on your Google Profile.
2. Make as many connections as possible.
3. Encourage customers to follow you via social networks.
4. Participate in social media so people will engage with you.
5. Encourage sharing of content (there are plenty available social media buttons)
6. Include social network info on business cards/signage, etc.
7. Include social network info in your online advertising
8. There are probably many more worthwhile tips (if you have any, share them in the comments).
Google’s social search doesn’t end with regular web search. They’re adding it to image search, and who knows what else. Look for a lot more features to become part of social search, as Google leaves that Beta tag on. Let’s not forget that Gmail only left beta last year, and I don’t have to tell you they’ve added a lot to that over the years.

Just remember that social results will always be clearly marked as such on Google’s SERPs. They will be accompanied by a heading that says “Results from your social circle”. Still, for traditional SEO it is just one more thing to compete with as far as page real estate. That’s why social is a much more of an important part of search than ever.

Google has been making many moves over the last couple years that seem to slowly turn it more and more into its own social network. Now that its profiles have a direct impact on search results, how people view Google in this light is likely to change significantly. Once more and more average users start to realize the social features are being integrated more into their everyday searches, they may find themselves getting sucked into using Google as more of a social tool, as opposed to just search.

Last summer Google announced a new project called “Caffeine”, which was described as a re-write of Google’s web search architecture.

comparing caffeine’s changes to the “Big Daddy Update” of 2005, which consisted of changes to the way Google crawls and indexes websites. It appears that more people are now seeing the effects from Caffeine out in the wild.
Back before the holidays, Google made it a point to assure everybody that Caffeine would not be rolled out (except for at one data center) until after the holidays were over – January at the earliest. The reason for this was that Google didn’t want to shake everything up during a key time for businesses, The company let everyone know about its intentions at PubCon in November. In fact, a few days ago, Google’s Matt Cutts posted a video running through his presentation from that event on his blog. He also provided a slideshow. It covers much more than just Caffeine, but if you missed it, you may want to consider watching it anyway (Caffeine discussion starts at about 22:10 in the video and at slide 29 in the presentation).

Google Caffeine Presentation PDF

The Holidays are Over. Is it Caffeine Time?

Last summer Google announced a new project called “Caffeine”, which was described as a re-write of Google’s web search architecture. Around that time, Matt Cutts discussed Caffeine with WebProNews, comparing it to the “Big Daddy Update” of 2005, which consisted of changes to the way Google crawls and indexes websites. It appears that more people are now seeing the effects from Caffeine out in the wild.

Have you seen possible Caffeine effects in use? Tell us about it.

Back before the holidays, Google made it a point to assure everybody that Caffeine would not be rolled out (except for at one data center) until after the holidays were over – January at the earliest. The reason for this was that Google didn’t want to shake everything up during a key time for businesses (they didn’t want a repeat of the Florida update).

The company let everyone know about its intentions at PubCon in November. In fact, a few days ago, Google’s Matt Cutts posted a video running through his presentation from that event on his blog. He also provided the slideshow. It covers much more than just Caffeine, but if you missed it, you may want to consider watching it anyway (Caffeine discussion starts at about 22:10 in the video and at slide 29 in the presentation).

“It’s a re-write of our indexing infrastructure. It’s taking the old way that we used to index things that we’d crawled around the web, and we’re replacing that with new architecture that’s fresh and that had been written to be more scalable, more flexible, [with] the ability to attach different types of data, and in the process of indexing, the ability to do more documents for a more comprehensive version of the web, and the ability to do it faster,” Cutts says of Caffeine.

But enough background. Barry Schwartz at Search Engine Roundtable points to a WebmasterWorld forum thread where administrator Tedster claimed to have seen Caffeine in action at a number of IP addresses. He wrote:

I’m seeing the Caffeine data-set being served via this set of IP addresses: 64.233.169.147, 64.233.169.105, 64.233.169.103, 64.233.169.104, 64.233.169.99,64.233.169.106

It seems to take 5 IP addresses to build the complete SERP, where in the past it often took only 3.

Schwartz also pointed to another member’s post (Whitenight), who said:

Well, just tripled checked with offices/employees in Texas, Colorado, and Indiana. All 5 “control” keywords/sites showed live Caffeine.

That member’s latest post says that the Caffeine Dataset is also on http://66.102.7.99 and http://66.102.7.104.

We don’t know for sure if this is all really Caffeine in action though. Google hasn’t commented on it, and has not made any announcements regarding Caffeine since what Matt said above. Some people don’t believe this is Caffeine at all. As Schwartz notes, we’ll have to wait for Google to say something.

Still, January is almost over, and Google said it would wait until after the holidays, specifically mentioning the month of January. It’s about time for this to be rolling out to some extent. Speed has been emphasized a significant amount in Caffeine discussion, and Cutts told us that page speed would likely become a ranking factor. Regardless of whether or not you are witnessing Caffeine in action yet, rest assured that it will be here sooner or later, and any edge you can give yourself in the meantime is for the good of your own site’s performance. Speed will not only supposedly help you in search going forward, but it just makes for a better user experience.

Meta descriptions (the text snippets of the webpage you see in search results) used to be an important ranking factor. Until not too long ago both Google and Yahoo! officially announced they no longer used Meta-descriptions in their search algorithms. But recent developments in Google’s search algo bring Meta description back to life as a ranking factor.

No, Google did not back out of their decision to discount Meta descriptions as a ranking factor. However your site’s search snippet can now significantly affect your rankings. Here’s the deal.

Google and Personalized Search

Early this month Google announced that they would be tailoring everyone’s search results based on their search history even when users are not signed into Google. Personalized results are nothing new on Google. The search giant has been customizing peoples SERPs (search engine results pages) for quite a while already, but until now it only happened when you searched while signed into your Google account. Today, signed in or not everybody gets personal results.

Here’s How It Works

Whether you’re signed in or not, all the searches you run on Google are stored in your browser cookies. This data is referred to as your ‘Web History’ and Google uses it to customize your search results. If you’re not signed in, your Web History is stored for 180 days, then old data is replaced with new searches. If you’re signed in, there’s no time limit and you can manage you Web History. Either way the searches you run and sites you visit will affect your future search experience.

The sites you visit more often will be pushed higher in the search results on related queries. For example if you search for ‘cat food’ and visit www.petfood.com, next time when you search for ‘dog food’ you may see www.petfood.com in top 10 results even if it doesn’t rank there in the general impersonalized search. You can tell that your search results have been personalized by the ‘View customization’ link in the upper right hand corner.

The personalized search results can differ significantly from the general SERPs. I ran a couple of tests searching for related keywords and clicking the same site each time. I also checked this site’s rankings with a rank checker to get a list of impersonalized rankings. In one of the tests a few click-throughs to a site pushed it 26 positions up on a highly competitive keyword. That is from the 31 position on page 4 straight to the 5th spot on the first page in personalized search results (I was signed out).

How Meta Descriptions Can Affect Your Google Rankings

Although Meta descriptions are no longer part of the ranking algorithm they can affect your site’s positions in the personalized search results. Your Meta description is a crucial factor that determines the CTR (click-through-rate) of your site in search results. The more compelling your description is, the more searchers will click it. When they click through to your site from search results this is recorded in their Web History. Next time they search for a product or service related to your site, it may appear high up in their personalized search results.

Since everybody now gets personalized results, the scope of the effect your Meta descriptions have on your rankings can get really huge. That’s another reason why you should invest some time into testing and optimizing your Meta descriptions.

Meta Description Optimization

There’s plenty of advice out there on writing compelling titles and descriptions, so I won’t go there. Just keep in mind one thing. Google doesn’t always show the Meta description you provide. Sometimes it just compiles a random text snippet from your page that contains the keywords used in the query. But you can easily locate the keywords where your Meta description shows up by searching for them on Google.

In Conclusion

There’s been a lot of criticism coming down on Google for introducing personal search to everybody. Some people are worried about privacy issues. Others don’t like it because the whole concept will help the rich get richer and keep the small guy out of the game. And some SEOs are just whining that this makes SEO success harder to measure.

Although I don’t think it is the best idea Google had either, I prefer to embrace it and run with it. And I suggest that you take this news as a call to action. A strong motivation to actually do something that’s going to help your SEO, your sales and your business. And that is to take a look at your Meta descriptions. Go and see how your website appears in the search results and find ways to improve it. With personalized search or without it, having a catchy compelling text in your search results snippet will get you more clicks, more traffíc and more customers.