Update 2: A Google spokesperson says the full-text issue is not a Google-specific problem. “It is possible for Bloggers to prevent their full content from showing in Buzz just like in Reader –it depends on how they set up their feed. If a blog owner wants to not show their whole blog, they have to use whatever tools they are using to create their feed to set it to not syndicate the entire post.”

Update: So far, Google has referred me to the same response they gave Stay, but I’ve inquired further. We’ll keep you posted.

Original Article: If you were under the impression that the controversy surrounding Google Buzz was starting to die down, think again. So far, we’ve mostly heard about privacy issues, which Google has publicly addressed. They’ve also made changes based on user feedback. Now, we’re hearing about possible copyright issues. Google appears to be republishing full articles without permission, and stripping out any ads that may be in those articles.

One can easily see why any blogger or publisher wouldn’t be very pleased with this scenario. Not only are they serving up full articles that others have written without sending authors the traffic or even ad clicks, but if a user reads the article through Buzz within their Gmail account, they will likely see the ads Google itself serves.

Blogger Jesse Stay of Stay N’ Alive brings the subject up in a post, claiming that this is exactly what is happening to his content. However, Google did respond to him, saying they would “have the ad scraping issue fixed by next week.” That would solve one problem, but presumably, this doesn’t change the fact that they are showing full article text, which is an interesting choice on Google’s part, considering the controversy surrounding how Google News aggregates publishers’ content.

That is a different situation entirely, because Google News does not publish full articles (unless they come from one of their partners). They simply provide a title, small snippet, and link to the original source, hence driving traffic to that source. Based on Stay’s story, Google will not likely be driving much traffic by showing full articles in Buzz. We’ve contacted Google for comment on this (we’ll post when we receive it).

One might compare reading an article through Buzz to reading one through a feed reader, like Google Reader. Sometimes you can read a feed in its full text, but the author has the ability to prevent this. With Buzz, the full-text articles appear to be coming simply from people sharing the articles, which is out of the author’s control (we asked Google if their is a way authors can prevent this…again, we’ll post a response when we receive it).

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Without a hard look at your company’s goals and unique situation, there really isn’t a concrete answer to these questions. The true test of pursuing either an SEO campaign or PPC advertising (or both) is knowing that it all boils down to your company philosophy, ROI objectives, budget, and countless other monetary and marketing factors.

To determine which, or what combination of both, might offer the most bang for your buck, let’s examine five types of “models” that my search engine marketing company often deals with.

1. SEO Only

Some clients are strictly interested in kicking off an SEO campaign, usually for a few basic reasons. They often have tried pay-per-click and decided it didn’t work, so they aren’t interested in trying it again in the foreseeable future (whether the initial campaign was set up effectively and the channel should be revisited is a subject for future discussion). They also often feel that since they themselves ignore PPC ads on the right hand side of the page, everyone else must do the same.

While there’s nothing inherently wrong with pursuing search engine optimization exclusively, it can take awhile to achieve rankings for competitive, profitable keyphrases, and there’s simply no way for your search engine marketing company to accurately predict (as they probably can with some degree of accuracy with PPC advertising) exactly what the initial results will be, and precisely when they will appear.

However, for companies which do not have an immediate sense of urgency in their online marketing initiatives and who for whatever reason do not want to pursue PPC, organic SEO still offers a great, albeit slightly delayed, return on investment.

2. PPC Only

Alternatively, a search engine marketing company may encounter the clients who are primarily interested in PPC…and nothing else. Even with a limited spend, clients can turn their campaigns on and off as needed, making market segments easier to control than with an SEO campaign. Pay-per-click also allows clients to achieve a somewhat predictable ROI if the campaign is managed effectively: “If I spend X, I’ll get back Y.”

The clients that fall within the ‘PPC advertising only’ category may have worked with a search engine marketing company before, pursuing SEO exclusively, and achieved less than stellar results. Despite all the positive press hyping up what search engine optimization can do for website visibility in recent years, it still tends to be viewed as more voodoo than science by most companies pursuing online marketing for the first time. With such companies, organic SEO is usually a topic we broach after achieving success with PPC.

3. SEO with PPC Stopgap

The first and most common question a search engine marketing company may hear concerning an SEO campaign is how long it will take to achieve results. Naturally, clients want to be able to see the investment almost immediately. This is where the PPC stopgap approach comes in. Though a client’s budget is usually fixed, they are often willing to spend a little more on the front end to see immediate results. Once positive results are evident, PPC spending is scaled back as SEO takes hold. An advantage of this approach to clients with limited budgets is that it can be managed on a very granular level.

When top organic results are achieved for a given keyphrase, PPC bidding for that term can cease. Over time, PPC expenditures can theoretically be eliminated entirely. This model appeals to those who want a wide range of coverage and immediate results but have a fixed monthly budget that they do not control.

4. Hybrid Model.

A hybrid model is similar to a stopgap model, except that the client has no intention of eventually leaving the PPC arena entirely. Rather, the client has their search engine marketing company do a full on optimization AND paid search campaign at the outset, with the expectation that PPC costs will be reduced but not eliminated as the organic campaign takes hold.

In this model, a client recognizes that in an organic SEO campaign, they will be limited in the number of keyphrases that they can target by the amount of real estate on their website. With a PPC campaign, however, there is no downside to targeting thousands upon thousands of relevant “long tail” keyphrases, that is, search terms that are comprised of longer strings of words. Using the hybrid model, a company removes keyphrases from the PPC campaign on a granular level as they achieve top organic results for those phrases, but continue to bid on keyphrases that the site does not currently target.

5. Full Out SEM.

This approach calls for both SEO and PPC initiatives running at full speed. These types of clients are generally those that consider these two efforts as separate ‘beasts’ and frankly believe that showing up highly in both channels is a good thing…as long as the return justifies the spend. These clients are happy to spend as much as possible with with their search engine marketing company and do not usually have a set marketing budget – just strict ROI objectives.

As long as each channel is performing within acceptable ranges, they are happy to reap the benefits. Generally, they treat the two disciplines as unique channels and monitor the results independently.

Choosing the Right Model

Which approach is right? It depends (you weren’t expecting a definitive answer, right?).

The decision between SEO efforts vs. PPC advertising depends on means, goals, budget, comfort level, corporate restrictions, and many other elements. Keep in mind that these are only five possible models that we often encounter. Many clients do not fit neatly into any of these scenarios. Some clients may start out with one option and evolve into another. Some switch back and forth depending on their own ever-changing situation.

The most important thing is to be aware of your options and pursue a path that fits your current goals.

Author: Scott Buresh

You have a beautiful website with great products, great guarantees, many comprehensive pages and great customer service. Unfortunately, Google and other search engines won’t give your website high rankings.

There are several reasons why search engines do not list websites although they look great and offer quality content:

1. Your web pages are meaningless to search engine spiders

Search engines use simple software programs to visit your web pages. In general, search engine spiders won’t see anything that is displayed in images, Flash elements, JavaScript (except for a few exceptions) and other multimedia formats.

If the main content of your website is displayed in images or Flash then your website can be totally meaningless to search engines. If your website navigation is pure JavaScript then chances are that search engines won’t find the pages of your website.

Your website will look like a single page site although it consists of many different pages.

Solution: Check your website with IBP’s search engine spider simulator to find out how search engine spiders see your website.

2. The HTML code of your web page contains major errors

Most web pages have minor errors in their HTML code. While most search engine spiders can handle minor HTML code errors, some errors can prevent search engine spiders from indexing your web pages.

For example, a tag at the top of your web pages could tell search engine spiders that they have reached the end of the page although the main content of the page has not been indexed yet.

Solution: Verify the HTML code of your web pages with an HTML validator tool. You can find an HTML validator in the free IBP demo version (IBP main window > Tools > HTML Validator).

3. The HTML code of your web pages doesn’t contain the right elements

If you want to get high rankings for certain keywords then these keywords must appear in the right places on your web page. For example, it usually helps to use the keyword in the web page title.

There are many other elements that are important if you want to have high rankings. All of them should be in place if you want to get high rankings.

Solution: Analyze your web pages with IBP’s Top 10 Optimizer. The optimizer will tell you in detail how to edit your web pages so that they will get top 10 rankings on Google and other major search engines for the keywords of your choice.

4. Your web server sends the wrong status codes

Some web servers send wrong status codes to search engine spiders and visitors. When a search engine spider requests a web page from your site then your server sends a response code. This should be the “200 OK” code.

Some servers send a “302 moved” or even a “404 not found” response code to the search engine spiders although the web page can be displayed in a normal web browser.

If your web server sends the wrong response code, search engine spiders will think that the web page doesn’t exist and they won’t index the page.

Solution: Use the search engine spider simulator mentioned above to find out which response code your web server returns to search engines. If the response code is not “200 OK”, the spider simulator will return a warning message.

5. Your robots.txt file rejects all search engine spiders

If your robots.txt file does not allow search engine spiders to visit your web pages then your website won’t be included in the search results. Some robots.txt file contain errors and search engine spiders are blocked by mistake.

Solution: Check the contents of your robots.txt file. In general, it is not necessary to use a robots.txt file if you don’t want to block certain areas of your website.

Search engine spiders must be able to understand your web pages if you want to get high rankings on Google, Bing and other search engines. The tips above help you to make sure that search engine spiders see what you want them to see.

If you’ve been involved in marketing of any kind over the last two decades, I’m sure you’ve heard the saying, “content is King.” Marketers, successful marketers, live by that mantra. When I look at the Internet what I really see are two things. There is the content and then there are the applications that allow you to interact with the content.

To completely over-simplify things, the applications are what make it possible for us to create, share, and use the content we find on the Internet. So to say content is King, you’d have to also say that the applications are Queen in order to have a more complete view of the Internet. There are all kinds of applications from the browsers that make surfing the Internet possible to all sorts of applications that manage and deliver the content.

Think about it. Without the application we know as Google, how would you find the content you’re looking for on the Internet? I’ve been there and I remember finding things online was next to impossible, but that was back in 1987. Then we have Adobe TM Flash that allows us to see and hear sounds and images over the Internet.

There are all sorts of content management systems available to us today that simply didn’t exist a few years back. As it becomes easier and easier to manage and digest, the demand for new content grows and grows.

Marketers who create quality content often find they are able to generate large amounts of traffic, they usually have large mailing lists, and it almost goes without saying that they usually have healthy bank accounts.

It all starts with the content. The more you create, share, distribute, the better off you’ll be in building a profitable business on the web. If you want the real secret to Internet success, this is it.

Content comes in many forms, and it’s best to use as many forms as possible on your web site because there are now so many ways to access and use content and not everybody wants it the same way. Some people love to read, others prefer to listen, some prefer to sit back and watch a video.

As you develop your content, think about creating not just written articles, white papers, and special reports. Be sure to add streaming audio, podcasts, videos, screen-captures, and even animations to your mix.

Sometimes it’s best to give the same content in different formats. For instance, you might present an article as both a regular web page and a downloadable .PDF file. You might present a video and also present just the audio track from that same video.

Now how do you get from creating content to building a successful business?

Think about why most people use the Internet. They get online and check e-mail. They log into their social networks to keep up with their friends. They search for information to help them answer a question. They look for things to purchase. They come to play games and meet people. All of these activities revolve around finding and using content.

When you’ve got content on your web site and you make it easy for people to find, you íncrease the traffic to your web site, naturally.

The more content you have, the more people will be stopping by your web site. Truly the days of the single-page sales letter web sites are done. You’ve got to do more than make a compelling sales pitch, you’ve got to demonstrate that you’re the leader in your market. You’ve got to show people why they need what you have and how it will truly make their lives better. And most of all, you’ve got to let them sample your stuff before they purchase.

Let’s look at it from the customer’s perspective. Your customer wants the best of what’s available but how can they figure out what’s best from a sales letter alone? They need more information that’s not in the form of a sales pitch. They need to feel like they can try it on, test it out, and they can do that when you present them plenty of content on your web site.

So if you’re selling a product that is best demonstrated in a video, be sure you have a number of videos on your web site showing customers using and loving your product. If you sell consulting, demonstrate your knowledge of your topic with articles, reports, white papers, audio presentations, and even videos of you speaking to an audience.

As you plan your content, also keep in mind how you’re going to present it on your web site so that it’s in the formats people can really use, that it’s easy to find, and that it’s readily accessible from different Internet devices, including smart phones.

If you’ll take to time to do this, what you’ll soon realize is that your sales letters will perform better, people will not need as much strong-arm salesmanship before they purchase, your mailing líst will grow, and your web site will show up in more places on the Internet.

It’s no surprise that web sites that present a lot of content lead the field when it comes to sales. Take a look at your web site today and think about how a new visitor would really get to sample what it is you do without having to purchase what you’re selling.

How good is your web site at attracting new visitors with little or no direct effort on your part? Do you have enough easily accessible content on your web site to keep people coming back for more?

Most web sites, including my own, can always use more great content. Adding content is the best and most profitable use of your marketing dollars because the return on your investment continues for years.

For instance, in 1991 I wrote my very first article on marketing. It was published in a national business magazine a few months later and it continues to appear on the Internet almost 20 years later. In that time, this one article has been read more than a million times, and has generated countless sales for my business. What other kind of marketing can do that?

In my opinion, no other marketing piece can do what adding fresh content to your web site can. Ideally, you’ll be adding new content regularly, and expiring content that is no longer relevant. When you do, you’ll have the most profitable marketing strategy working for you all day, every day for years to come.

Video: How to Use Google Buzz Strategically

You’ve tested your website, you’ve visited it a few times, you’ve gotten some feedback on it, and you have a bit of data about your visitors.

You might want to make some changes. Here are the top ten issues in website design and usability.

Think about these things in relation to your website and consider what you might want to do to perfect your site.

1. The First Glance
In general, people look at the top left corner of your website first. You should have your essential information there: what your offerings are and how your potential customers can get it. Some visitors are at your site only long enough to confirm that you sell what they want, and some are ready to buy. All visitors need to be able to tell what you do right away. Don’t hide behind a splash page or make people wait while something loads – many won’t take the time.

2. Navigation
When your customers want and need more information, they’ll stay and look for it. Make sure they can find it easily. Put your navigation in the usual places, and make it very obvious what your visitors need to click in order to find each section. Don’t have more than 5-7 choices in your main navigation and keep it consistent on every page. Let your creativity and uniqueness show in some other way – follow the rules when it comes to navigation.

3. Contact Information
Can customers (and search engines) find you when they need you? Your contact information must be clear and accurate. It must also be easy to find. Visitors will visit your website several times before they choose to go for your services or purchase. Don’t make it hard for them to contact you when they’re ready.

4. Call To Action
What do you want your visitors to do? It should be easy to find out how to complete an order through your website or get more information. Regardless of the content of the page make sure that you include a clear call to action. Make it easy for visitors to purchase or request information from you. Just be sure to make it very clear.

5. Above the Fold Focus
Many visitors won’t scroll; most won’t scroll unless you have already convinced them that it’s worth their while to do so. Make sure important aspects are above fold. The unimportant things – why are they on your page? This is especially important on the home page. Visitors who’ve reached your FAQs page or your blog are probably interested enough to spend some time reading.

6. Inviting Content
To develop relationships with your clients, you need to have them visit more than once. In fact, most people won’t commit themselves the first time they come to your website. You need to offer them something of value so they’ll return. Do you have a blog, or frequently-updated featured products? Have you got any useful information that you could offer your customers?

7. Well-Organized Pages
Don’t make your visitors search. Always ensure that your page layout is clear, concise and gives the visitor exactly what they want without having to search for it. Try to put yourself in your customer’s position and use what you learn from testing. Decide what you want to say and plan its organization before you write, so you can be sure to have coherent paragraphs.

8. Visual Appeal
While the content on your page is the most important thing, an attractive page will be more enjoyable and appealing for visitors. Choose colours that work well together, leave some open space so it’s not too busy, and make sure you have everything lined up nicely. Even if you have not got artistic skills you can make a good impression – and you should.

9. Sincerity and Trustworthiness
The internet is all about trust. If you can ensure that your website is trustworthy, people will be more likely to complete an order. What’s more, the search engines also base your rankings on how trustworthy they think your page is. Don’t undermine your future success by trying to trick the search engines or mislead your visitors.

10. A Polished Finish
Do your links work? Make sure you check your grammar, spelling and layout are correct? Is all the information up to date and accurate? Your visitors would prefer to shop in a well kept and clean shop in the high street. They would prefer to purchase in a clean and well kept website too. They’ll have less faith in you if you have errors on your website.

Is your website perfect? Maybe not. We’ll be providing more information on all of these points as we go along, and your site will become better and better as you follow our suggestions and learn more.

I don’t have to tell you that Facebook can be a tremendous source of web traffic. There’s a good chance that most of the people you know are on it, and the ones who aren’t may be eventually. The social network is consuming more and more of people’s time, and thanks to mobile devices, it is always accessible. If you don’t have a Facebook Page, you may be missing out on not only traffic to your site, but a chance to engage with customers and ultimately help your brand’s reputation.

Jay Baer, of Convince&Convert wrote a great piece about why you need Facebook for your company. He highlights “11 things you need to know.” These things include how Facebook has 350 Million global users and counting (although Facebook has sinced announced reaching the 400 million user milestone), and how the average Facebook user spends 55 minutes per day on Facebook. Nearly 80,000 sites use Facebook Connect.

He also notes that the Facebook Fan Box is becoming more pervasive, the average Facebook user has 130 friends and fans 2 pages per month. His statements are backed up by various reports and studies.

Perhaps you have a Facebook Page, but it’s not performing how you’d like. You feel it’s a waste of time. “If your Facebook fan page is a bit of a ghost town, you’re not alone. A fantastic study by Sysomos of 600,000 Facebook fan pages shows that only 4% of pages have 10,000 or more fans – and only .76% have 100,000 or more,” says Baer. “That’s why it is so critical to focus your Facebook strategy on activating the fans you have, not just collecting fans like baseball cards.”

“The Sysomos study also found very little correlation between how frequently the Facebook page admin posted to the wall, and total number of fans. However – and this is important – there is a strong correlation between amount of other content (notes, links, photos, videos) and number of fans,” he says. “Thus, if you want to grow your Facebook fan base, it is imperative that you move beyond simple Wall posts and add photos, videos, links and other content.”

Promote Your Facebook Page. Here are some places you can do that:

1. Prominent link on your site
2. Facebook Fan Box
3. Author Bio section on articles/Blog
4. Email newsletters
5. Other social media profiles
6. Google Profile (which is getting more attention now as a result of Google Buzz)
7. Business Card
8. Signage
9. Email Signatures
10. Advertisements

Dave Taylor, offers some tips from Patrick O’Keefe, author of the book Managing Online Forums, on making a Facebook page more interesting. Among these are:

- Participate and make it routine
- Ask questions
- Host events on your page
- Highlight contributions from others
- Go beyond just text
- Integrate your other online presences
- Take it easy with apps, boxes, etc.
- Run offline events, if you can

One thing you want to do is pay attention to your Facebook analytics. Pay attention to stats. Pay attention to changes Facebook makes in this area. For example, recently it was discovered that some admins were starting to see impression counts for each post, as well as the number of likes and comments for each impression. Like Baer says, test content types to see what works best.

You may have gotten some good links in the past, but don’t count on them helping you forever. Old links go stale in the eyes of Google.

Google’s Matt Cutts responded to a user-submitted question asking if Google removes PageRank coming from links on pages that no longer exist (for example, GeoCities pages that have been shut down). The answer to this question is unsurprisingly yes, but Cutts makes a statement within his response that may not be so obvious to everybody.

“In order to prevent things from becoming stale, we tend to use the current link graph, rather than a link graph of all of time,” he says. (Emphasis added)

Now, this isn’t exactly news, and to the seasoned search professional, probably not much of a revelation. However, to the average business owner looking to improve search engine performance (and not necessarily adapting to the ever-changing ways of SEO), it could be something that really hasn’t resonated. Businesses have always been told about the power of links, but even if you got a lot of significant links a year or two ago, that doesn’t mean your content will continue to perform well based on that. WebProNews has discussed the value of “link velocity” and Google’s need for freshness in the past:

Link velocity refers to the speed at which new links to a webpage are formed, and by this term we may gain some new and vital insight. Historically, great bursts of new links to a specific page has been considered a red flag, the quickest way to identify a spammer trying to manipulate the results by creating the appearance of user trust. This led to Google’s famous assaults on link farms and paid link directories.

But the Web has changed, become more of a live Web than a static document Web. We have the advent of social bookmarking, embedded videos, links, buttons, and badges, social networks, real-time networks like Twitter and Friendfeed. Certainly the age of a website is still an indication of success and trustworthiness, but in an environment of live, real time updating, the age of a link as well as the slowing velocity of incoming links may be indicators of stale content in a world that values freshness.

So how do you keep getting “fresh” links?

If you want fresh links, there are a number of things you can do. For one, keep putting out content. Write content that has staying power. You can link to your old content when appropriate. Always promote the sharing of your content. Include buttons to make it easy for people to share your content on their social network of choice. You may want to make sure your old content is presented in the same template as your new content so it has the same sharing features. People still may find their way to that old content, and they may want to share it if encouraged.

Go back over old content, and look for stuff that is still relevant. You can update stories with new posts adding a fresher take, linking to the original. Encourage readers to follow the link and read the original article, which they may then link to themselves.

Leave commenting on for ongoing discussion. This can keep an old post relevant. Just because you wrote an article a year ago, does not mean that people will still not add to it, and sometimes people will link to articles based on comments that are left.

Share old posts through social networks if they are still about relevant topics. You don’t want to just start flooding your Twitter account with tweets to all of your old content, but if you have an older article that is relevant to a current discussion, you may share it, as your take on the subject. A follower who has not seen it before, or perhaps has forgotten about it, may find it worth linking to themselves. Can you think of other ways to get more link value out of old content?

Google often takes a lot of flack for not being incredibly successful with its social media efforts. Most recently, Caroline McCarthy and Tom Krazit tackled this subject in a CNET article claiming that “Google struggles with social skills.” I would not go so far as to say that I completely disagree with them. They make plenty of factual points that are simply undeniable. Orkut hasn’t set the world afire. Jaiku and Dodgeball didn’t work out. YouTube was pretty much established by the time Google bought it, and even since it has not been the financial success many would have assumes it would be, despite its enormous popularity.

Is it that Google doesn’t do well with social media or is it that Google is doing better at it than most people even consider. First, you have to ask yourself: what is a social network anyway? What is social media? Is it Facebook? MySpace? Twitter? Is it a network of connected people? Google Profile users can look at their “social circles” and quickly realize that Google has them connected to people.

If you look at the definitions for social media, you get things like “content created by people using highly accessible and scalable publishing technologies,” “a category of sites that is based on user participation and user-generated content.” I think Google has done pretty well at indexing and monetizing user-generated content (that is if user means user of Google, which essentially makes the majority of all content user-generated).

When you compare Google to Facebook, wouldn’t it be fairer to break down Google by its various offerings? Wouldn’t it be fairer to compare Google itself to Facebook? You can say, well, Google Friend Connect isn’t as successful as Facebook. Jaiku wasn’t as successful as Facebook. Wouldn’t it make more sense to chalk each of these offerings within Google as features of the broader Google network, for all intents and pruposes?

Most of Google’s products require one account. You log in to your Google account and there are a lot of different things you are able to do, and it’s all because of that one account. You can email people, chat, write documents and spreadsheets, use webmaster tools, etc., etc., etc. Is Google not just a social network with a lot more features than most others (not to mention what many would consider to be a better search tool than most other social networks)?

Is Google’s “failure” at social media due to not having a proper Twitter-like stream (which Facebook essentially took and ran with by the way)? Maybe Google doesn’t have the best feature in every social media category, but I think they’ve pretty much taken the cake in some categories, and last I checked, Google is pretty successful.

I write this not as some kind of Google fanboy, but each day, I see Google launching new products and features, finding new things for users to do, and particularly for those who have a Google account. A lot of what you can do with various Google products requires you to be logged in. A lot of it is very social (profiles, social search, real-time search, document sharing, Google reader sharing and commenting, emailing, chatting, Google latitude…just to name a few). Maybe we should consider the sum of all users across all of the company’s products to determine just how successful it is at this so-called “social media”. Google makes money. Crazy money. I wonder how many people have Google accounts.

Note: For the record, I understand that nobody’s saying Google itself isn’t succesful.

Is Google really not good at social media? I’ll ask again, what is social media really? We tend to put these labels on things, but I don’t think it’s so black and white.

As a result, we’ve assembled a team of web experts to help you and your business keep on top of the most important trends on the web. Constructing a mobile website, creating social media campaigns and selling online are just some of the challenges businesses will face during 2010.

Here are top online trends for the next 12 months.

Mobile web

Every web-savvy business knows smartphone use is on the rise. But few are actively developing for mobiles by creating websites specifically used for handheld devices.

As more and more mobile users flock to gadgets with larger touchscreens and internet browsers, such as the iPhone or Google Nexus One, the mobile space will become bigger and SMEs need to get on board. If your website isn’t accessible through a smartphone or app, users will give up and go somewhere else – losing you traffic and potential sales.

Ovum analyst Nathan Burley says the number of people taking up smartphones instead of traditional handsets will require businesses to develop mobile websites.

“In our view there are two big trends that will occur in 2010. That is mobile broadband and the adoption of smartphones, and the impact of those two things on the industry. This is changing the way people access the internet, and that is in mobile.”

“The big change is that these smartphones are allowing people to use tools in the same way a laptop did in the past, which is opening more users to the internet on the go.”

Chris Thomas, chief executive of SEO firm Reseo, says 2010 will be “the year of the mobile”.

“I think mobile search is definitely here. Google is throwing a lot of money at mobile, and it’s going to be really interesting to see how businesses leverage that.”

SEO

Using search engine algorithms in order to get your site on “page one” has been a tactic used by online businesses for years. But SEO experts say the process of getting a website known will become even harder in 2010 with the rise of personalised and real-time search.

Social network Twitter sparked a trend when it designed the first popular real-time search engine. When users search for a term, the site would update that search with new “tweets” as they were being made.

Google has recently introduced a real-time search function of its own, complete with indexed tweets, while Microsoft Bing has made a deal to show tweets in search results. But Thomas says while 2010 will see a rise in real-time search traffic, businesses shouldn’t be too keen to pursue a dedicated real-time search strategy.

“I think people are still trying to figure out what to do with it. Perhaps if there’s a trending topic, such as Copenhagen or climate change, that’s where we could see real-time do some work because there’s an opportunity for someone selling solar panels to come in, using a message like “stop climate change” via solar panels or something. There is some real potential there.”

“This is where it could go, but it’s such an active industry, with optimisation and SEO changing. But I always say to our clients, stick to your knitting and don’t do anything silly.”

Jim Stewart, chief executive of Stewart Media, says real-time search will continue to grow but businesses need to be aware of the more subtle changes Google is making to its search algorithms.

“All of the normal SEO things still apply, even though Google is going forward with things like personalised search. That will surely play a part, but you still have to get on the front page at all before you get into someone’s personal search results.”

Stewart warns Google will be updating its speed-check feature, through which the engine checks how fast it takes for a user to connect to a website. If a business has any downtime, it could affect search rankings.

But Stewart also says Google could potentially lose its place as the top search engine, as users could migrate to other offerings or be wary of the company’s search power.

“I don’t believe the search engine is providing as relevant results as it did this time last year. I’m sure they know it, but it doesn’t seem to be working as well. I’d also love to think that people will begin to start using Bing more and more, but it has to become a better search engine before that happens.”

“The other thing is privacy. A lot of people already are pretty wary of Google and privacy issues, even to the point where Eric Schmidt said if you’re doing something on the web you don’t want people to know, then maybe you shouldn’t be doing it.”

Social Media

Facebook and Twitter were the standout social networks from 2009, and their popularity will surge in 2010 with both introducing new features, including paid accounts for business.

But businesses need to pay attention to the trends on these sites. Creating a social media strategy is no longer optional, it is vital to the health of a company and its ability to tap into an online user-base.

Some experts say if you aren’t engaging online, you’re missing out on a huge opportunity to gain new customers and fans who will effectively market for you if given enough reason.

Thomas says 2010 will be the year in which businesses must jump on social media or risk being left behind by the competition.

“If you don’t have a Facebook fan page you should get in, and if you’re in a community-minded space, where you can offer things like competitions and such, then you’re set.”

James Griffin, founder and chief executive of online reputation management company SR7, says this year will see the rise of analysts who will begin to convince businesses to study, track and move operations into social media.

“Analysts will be versed in understanding and using social media, the quantitative and qualitative reports will empower businesses to implement researched social media strategies and gather market intelligence.”

Online retail

More and more Australian businesses are selling online, but compared to the US we have a lot of catching up to do. Online spending has grown from 1% to 3% of overall spending over the last 10 years, compared to the American equivalent of 7%.

Hal Pritchard, founder and chief executive of online kitchenware retailer Everton Online, says 2010 should be the year in which businesses start to realise they cannot operate without an eCommerce offering.

“The whole market in general is maturing. I think some of the people who didn’t want to do it originally are now deciding they have to do it, because if I count the number of competitors I have now compared to last year, there’s certainly a lot more out there.”

Pritchard says the biggest trend emerging in Australia is the growth of free shipping, which has allowed retailers in the US to stand out from the crowd.

“Freight is getting lower and is free in some places, which I suspect is going to be a general trend as competition hots up. Margins will get even tighter, and affording these things will be difficult, but I think it’s one of the things that are happening.”

“We seem to be following the US as we progress, and we’re less far behind and I think that free freight is the next thing. But it’s not just about that, it’s about pushing the boundaries and staying on the edge, not just having a good website. The people who can innovate and stay ahead will do well.”

Advertising

The internet advertising industry continued to grow in 2009 and will do the same in 2010, but the next 12 months is expected to see the ongoing development of mobile advertising.

Last year the Interactive Advertising Bureau forecast the online ad market to pass $2 billion by next month, representing a 27% increase from 2008. While the downturn forced spending down in 2009, it’s safe to assume that figure will rise in 2010.

The mobile advertising scene is fairly new, so naturally few SMEs are actually investing in the sector. But Apple’s recent acquisitions of Quattro, along with Google’s purchase of AdMob, shows the big players are serious about the mobile space.

But Thomas says businesses should think about advertising on prominent sites such as social networks, in order to keep up with the market.

“In the last 12 months we have started various campaigns using Facebook ads with quite good success, and it’s getting better. Businesses should be taking advantage of the solid targeting available through sites like Facebook.”

“We’re certainly seeing more advertising on Twitter. You have sites now which are allowing companies to hire someone with a million followers to tweet their messages. I mean, it’ll cost you, but the return on investment of that tweet could be huge.”

YouTube senior product manager David King says the growth of viral content, pieces of media published online which gain popularity in a short amount of time, are opening businesses up to new advertising models.

He says if a business finds a piece of content it created on a YouTube video, it can choose to place an in-video or AdWords advertisements rather than claim a copyright violation.

“These advertising structures are really geared towards taking control of what users upload. It’s only relevant if you’re uploading content, but if you are a small business and are doing that, this could be relevant for you.”

Reputation management

Most businesses are at least operating a website, but even those rejecting the online space need to be aware of how fast rumours and allegations can fly in the digital age. Several companies have had their reputations tarnished within hours from the activities of either rogue employees, or a botched advertising campaign.

Griffin says businesses need to control their reputation by monitoring what people are saying about them.

“The answer is, companies have been pushed into conducting a social media marketing campaigns without research and without adequately addressing the risk factors associated with social media.”

“2010 will see companies embracing the need to address the inherent risks of social media, with enterprises moving towards a scientific and empirically based approach to managing risk.”

Last year, Domino’s Pizza landed itself into trouble when two employees posted a video of themselves handling food unhygienically on the internet. Cotton On experienced backlash on Facebook when it continued to sell baby clothes with slogans such as “They Shake Me”.

Griffin says businesses can avoid such catastrophes by carefully monitoring who is talking about their brand, and being ready to address any situation as quickly as it appeared.

“The many and varied social media ‘fails’ of 2008-2009 will see companies and institutions take a measured, risk-based approach to these platforms.”

“Auditing, monitoring and analysing social media platforms along with risk mitigation strategies will become standard fare for those companies looking to protect and enhance their brand on social media platforms.”

Marketing

While mobile advertising may be taking awhile to heat up, many businesses are developing new and interesting mobile marketing campaigns to draw people into their stores.

Google has developed a system whereby users take a picture of a barcode with their mobile phone and use the search engine to find information. Closer to home, Hoyts Cinemas currently runs a promotion where movie goers with Bluetooth activated on their handsets sometimes receive discount offers via text messages when they walk into a lobby.

But it isn’t just big companies which are using mobiles for marketing. Peter Shipman, who owns a casual Mexican restaurant in the US, bought ads in university newspapers to advertise a barcode sent through text messages used to claim discounts.

US company Jagtag is now developing a technology used to identify barcodes through camera phones, when it is then sent via text message in order for the user to receive a discount code.

Thomas says this year will see a number of companies bring mobile marketing strategies to the forefront of their campaigns.

“There are going to be some really good creative ways people will start to get customers in store, and sending messages out like that… providing they don’t break any spam laws.”

“We’re going to see these companies start to realise how much activity is occurring through mobiles, and then we’re going to see them respond by commissioning campaigns of their own.”

Thomas also says a number of companies will begin to commission mobile apps, especially on the iPhone, purely for marketing purposes. Whether this will gain them revenue or purely open their brand to a new audience, the mobile apps market will become part of an online business’s marketing strategy in 2010.

Content

The growth of the internet has allowed businesses to publish content of their own, including blogs, pictures and even videos. King says SMEs should think about creating some sort of content on YouTube or similar sites such as a tutorial, and see a fan base grow.

“There are a lot of smaller to medium sized businesses which have really operated with a focus of specifically gearing themselves towards publishing on YouTube, and they really make a go of it – and we give them a global audience to do so.”

But King warns businesses they must be generating useful content, without the appearance of a blatant marketing pitch, and not be scared of entering a new area where they might not have experience.

“As these things become more commonplace, consumers love them, but unfortunately businesses which have been relying on older business models do not. I really think they need to get over that a little bit. Ultimately the consumer is right, and they are going to spend their time the way they spend it.”

“Businesses need to really stay focused on that consumer experience and not get hung up on the comfort of the way things used to be. The more businesses can try and anticipate where things can go as opposed to stopping it, I think that’s the best place to be for them.”

Open Source

Once upon a time, businesses wouldn’t trust open-source programs in favour of branded, more trustworthy software solutions. But now open-source has given SMEs a way of operating high-end programs without substantial costs.

With popular programs such as Mozilla Thunderbird, Open Office, WordPress and Joomla now gaining notoriety, organisations are beginning to realise open-source programs aren’t just technically inferior rip-offs, but legitimate alternatives.

A number of organisations, including the British Government and the French police force, have openly supported open-source, while Gartner research from late-2008 indicates the majority of businesses in the Asia/Pacific region took up open-source in 2009.

And with the development and popularity of open-source Android operating system continuing to grow, open-source is likely to play a major part in a business’s IT strategy in 2010.

Cloud computing

Two years ago “cloud computing” was viewed by many businesses as a buzzword with no particular meaning, used by tech-heads who didn’t quite know what they were talking about.

Now, using cloud services has become an essential for businesses. Whether they are backing up their data or using a piece of software hosted on external servers, cloud computing is now a part of everyday operations for many SMEs.

Cloud services have branched out into three main categories: applications, also known as software-as-a-service, infrastructure, used for data backups, and internal service providers for businesses with customised apps and programs.

Analyst firm Gartner recently named cloud computing as one of the top strategic technologies for 2010, saying it could be exploited in a number of different ways to customise programs and apps to a particular company’s needs.

“Using cloud resources does not eliminate the costs of IT solutions, but does rearrange some and reduce others. In addition, consuming cloud services enterprises will increasingly act as cloud providers and deliver application, information or business process services to customers and business partners.”