As a result, we’ve assembled a team of web experts to help you and your business keep on top of the most important trends on the web. Constructing a mobile website, creating social media campaigns and selling online are just some of the challenges businesses will face during 2010.

Here are top online trends for the next 12 months.

Mobile web

Every web-savvy business knows smartphone use is on the rise. But few are actively developing for mobiles by creating websites specifically used for handheld devices.

As more and more mobile users flock to gadgets with larger touchscreens and internet browsers, such as the iPhone or Google Nexus One, the mobile space will become bigger and SMEs need to get on board. If your website isn’t accessible through a smartphone or app, users will give up and go somewhere else – losing you traffic and potential sales.

Ovum analyst Nathan Burley says the number of people taking up smartphones instead of traditional handsets will require businesses to develop mobile websites.

“In our view there are two big trends that will occur in 2010. That is mobile broadband and the adoption of smartphones, and the impact of those two things on the industry. This is changing the way people access the internet, and that is in mobile.”

“The big change is that these smartphones are allowing people to use tools in the same way a laptop did in the past, which is opening more users to the internet on the go.”

Chris Thomas, chief executive of SEO firm Reseo, says 2010 will be “the year of the mobile”.

“I think mobile search is definitely here. Google is throwing a lot of money at mobile, and it’s going to be really interesting to see how businesses leverage that.”

SEO

Using search engine algorithms in order to get your site on “page one” has been a tactic used by online businesses for years. But SEO experts say the process of getting a website known will become even harder in 2010 with the rise of personalised and real-time search.

Social network Twitter sparked a trend when it designed the first popular real-time search engine. When users search for a term, the site would update that search with new “tweets” as they were being made.

Google has recently introduced a real-time search function of its own, complete with indexed tweets, while Microsoft Bing has made a deal to show tweets in search results. But Thomas says while 2010 will see a rise in real-time search traffic, businesses shouldn’t be too keen to pursue a dedicated real-time search strategy.

“I think people are still trying to figure out what to do with it. Perhaps if there’s a trending topic, such as Copenhagen or climate change, that’s where we could see real-time do some work because there’s an opportunity for someone selling solar panels to come in, using a message like “stop climate change” via solar panels or something. There is some real potential there.”

“This is where it could go, but it’s such an active industry, with optimisation and SEO changing. But I always say to our clients, stick to your knitting and don’t do anything silly.”

Jim Stewart, chief executive of Stewart Media, says real-time search will continue to grow but businesses need to be aware of the more subtle changes Google is making to its search algorithms.

“All of the normal SEO things still apply, even though Google is going forward with things like personalised search. That will surely play a part, but you still have to get on the front page at all before you get into someone’s personal search results.”

Stewart warns Google will be updating its speed-check feature, through which the engine checks how fast it takes for a user to connect to a website. If a business has any downtime, it could affect search rankings.

But Stewart also says Google could potentially lose its place as the top search engine, as users could migrate to other offerings or be wary of the company’s search power.

“I don’t believe the search engine is providing as relevant results as it did this time last year. I’m sure they know it, but it doesn’t seem to be working as well. I’d also love to think that people will begin to start using Bing more and more, but it has to become a better search engine before that happens.”

“The other thing is privacy. A lot of people already are pretty wary of Google and privacy issues, even to the point where Eric Schmidt said if you’re doing something on the web you don’t want people to know, then maybe you shouldn’t be doing it.”

Social Media

Facebook and Twitter were the standout social networks from 2009, and their popularity will surge in 2010 with both introducing new features, including paid accounts for business.

But businesses need to pay attention to the trends on these sites. Creating a social media strategy is no longer optional, it is vital to the health of a company and its ability to tap into an online user-base.

Some experts say if you aren’t engaging online, you’re missing out on a huge opportunity to gain new customers and fans who will effectively market for you if given enough reason.

Thomas says 2010 will be the year in which businesses must jump on social media or risk being left behind by the competition.

“If you don’t have a Facebook fan page you should get in, and if you’re in a community-minded space, where you can offer things like competitions and such, then you’re set.”

James Griffin, founder and chief executive of online reputation management company SR7, says this year will see the rise of analysts who will begin to convince businesses to study, track and move operations into social media.

“Analysts will be versed in understanding and using social media, the quantitative and qualitative reports will empower businesses to implement researched social media strategies and gather market intelligence.”

Online retail

More and more Australian businesses are selling online, but compared to the US we have a lot of catching up to do. Online spending has grown from 1% to 3% of overall spending over the last 10 years, compared to the American equivalent of 7%.

Hal Pritchard, founder and chief executive of online kitchenware retailer Everton Online, says 2010 should be the year in which businesses start to realise they cannot operate without an eCommerce offering.

“The whole market in general is maturing. I think some of the people who didn’t want to do it originally are now deciding they have to do it, because if I count the number of competitors I have now compared to last year, there’s certainly a lot more out there.”

Pritchard says the biggest trend emerging in Australia is the growth of free shipping, which has allowed retailers in the US to stand out from the crowd.

“Freight is getting lower and is free in some places, which I suspect is going to be a general trend as competition hots up. Margins will get even tighter, and affording these things will be difficult, but I think it’s one of the things that are happening.”

“We seem to be following the US as we progress, and we’re less far behind and I think that free freight is the next thing. But it’s not just about that, it’s about pushing the boundaries and staying on the edge, not just having a good website. The people who can innovate and stay ahead will do well.”

Advertising

The internet advertising industry continued to grow in 2009 and will do the same in 2010, but the next 12 months is expected to see the ongoing development of mobile advertising.

Last year the Interactive Advertising Bureau forecast the online ad market to pass $2 billion by next month, representing a 27% increase from 2008. While the downturn forced spending down in 2009, it’s safe to assume that figure will rise in 2010.

The mobile advertising scene is fairly new, so naturally few SMEs are actually investing in the sector. But Apple’s recent acquisitions of Quattro, along with Google’s purchase of AdMob, shows the big players are serious about the mobile space.

But Thomas says businesses should think about advertising on prominent sites such as social networks, in order to keep up with the market.

“In the last 12 months we have started various campaigns using Facebook ads with quite good success, and it’s getting better. Businesses should be taking advantage of the solid targeting available through sites like Facebook.”

“We’re certainly seeing more advertising on Twitter. You have sites now which are allowing companies to hire someone with a million followers to tweet their messages. I mean, it’ll cost you, but the return on investment of that tweet could be huge.”

YouTube senior product manager David King says the growth of viral content, pieces of media published online which gain popularity in a short amount of time, are opening businesses up to new advertising models.

He says if a business finds a piece of content it created on a YouTube video, it can choose to place an in-video or AdWords advertisements rather than claim a copyright violation.

“These advertising structures are really geared towards taking control of what users upload. It’s only relevant if you’re uploading content, but if you are a small business and are doing that, this could be relevant for you.”

Reputation management

Most businesses are at least operating a website, but even those rejecting the online space need to be aware of how fast rumours and allegations can fly in the digital age. Several companies have had their reputations tarnished within hours from the activities of either rogue employees, or a botched advertising campaign.

Griffin says businesses need to control their reputation by monitoring what people are saying about them.

“The answer is, companies have been pushed into conducting a social media marketing campaigns without research and without adequately addressing the risk factors associated with social media.”

“2010 will see companies embracing the need to address the inherent risks of social media, with enterprises moving towards a scientific and empirically based approach to managing risk.”

Last year, Domino’s Pizza landed itself into trouble when two employees posted a video of themselves handling food unhygienically on the internet. Cotton On experienced backlash on Facebook when it continued to sell baby clothes with slogans such as “They Shake Me”.

Griffin says businesses can avoid such catastrophes by carefully monitoring who is talking about their brand, and being ready to address any situation as quickly as it appeared.

“The many and varied social media ‘fails’ of 2008-2009 will see companies and institutions take a measured, risk-based approach to these platforms.”

“Auditing, monitoring and analysing social media platforms along with risk mitigation strategies will become standard fare for those companies looking to protect and enhance their brand on social media platforms.”

Marketing

While mobile advertising may be taking awhile to heat up, many businesses are developing new and interesting mobile marketing campaigns to draw people into their stores.

Google has developed a system whereby users take a picture of a barcode with their mobile phone and use the search engine to find information. Closer to home, Hoyts Cinemas currently runs a promotion where movie goers with Bluetooth activated on their handsets sometimes receive discount offers via text messages when they walk into a lobby.

But it isn’t just big companies which are using mobiles for marketing. Peter Shipman, who owns a casual Mexican restaurant in the US, bought ads in university newspapers to advertise a barcode sent through text messages used to claim discounts.

US company Jagtag is now developing a technology used to identify barcodes through camera phones, when it is then sent via text message in order for the user to receive a discount code.

Thomas says this year will see a number of companies bring mobile marketing strategies to the forefront of their campaigns.

“There are going to be some really good creative ways people will start to get customers in store, and sending messages out like that… providing they don’t break any spam laws.”

“We’re going to see these companies start to realise how much activity is occurring through mobiles, and then we’re going to see them respond by commissioning campaigns of their own.”

Thomas also says a number of companies will begin to commission mobile apps, especially on the iPhone, purely for marketing purposes. Whether this will gain them revenue or purely open their brand to a new audience, the mobile apps market will become part of an online business’s marketing strategy in 2010.

Content

The growth of the internet has allowed businesses to publish content of their own, including blogs, pictures and even videos. King says SMEs should think about creating some sort of content on YouTube or similar sites such as a tutorial, and see a fan base grow.

“There are a lot of smaller to medium sized businesses which have really operated with a focus of specifically gearing themselves towards publishing on YouTube, and they really make a go of it – and we give them a global audience to do so.”

But King warns businesses they must be generating useful content, without the appearance of a blatant marketing pitch, and not be scared of entering a new area where they might not have experience.

“As these things become more commonplace, consumers love them, but unfortunately businesses which have been relying on older business models do not. I really think they need to get over that a little bit. Ultimately the consumer is right, and they are going to spend their time the way they spend it.”

“Businesses need to really stay focused on that consumer experience and not get hung up on the comfort of the way things used to be. The more businesses can try and anticipate where things can go as opposed to stopping it, I think that’s the best place to be for them.”

Open Source

Once upon a time, businesses wouldn’t trust open-source programs in favour of branded, more trustworthy software solutions. But now open-source has given SMEs a way of operating high-end programs without substantial costs.

With popular programs such as Mozilla Thunderbird, Open Office, WordPress and Joomla now gaining notoriety, organisations are beginning to realise open-source programs aren’t just technically inferior rip-offs, but legitimate alternatives.

A number of organisations, including the British Government and the French police force, have openly supported open-source, while Gartner research from late-2008 indicates the majority of businesses in the Asia/Pacific region took up open-source in 2009.

And with the development and popularity of open-source Android operating system continuing to grow, open-source is likely to play a major part in a business’s IT strategy in 2010.

Cloud computing

Two years ago “cloud computing” was viewed by many businesses as a buzzword with no particular meaning, used by tech-heads who didn’t quite know what they were talking about.

Now, using cloud services has become an essential for businesses. Whether they are backing up their data or using a piece of software hosted on external servers, cloud computing is now a part of everyday operations for many SMEs.

Cloud services have branched out into three main categories: applications, also known as software-as-a-service, infrastructure, used for data backups, and internal service providers for businesses with customised apps and programs.

Analyst firm Gartner recently named cloud computing as one of the top strategic technologies for 2010, saying it could be exploited in a number of different ways to customise programs and apps to a particular company’s needs.

“Using cloud resources does not eliminate the costs of IT solutions, but does rearrange some and reduce others. In addition, consuming cloud services enterprises will increasingly act as cloud providers and deliver application, information or business process services to customers and business partners.”

You probably don’t need to read the latest advice from the online marketing consultants to figure out the basic idea behind link building. Without links, your site won’t develop authority. Without authority, it won’t move up on the search engines. But even the most savvy online marketing consultant would have to admit that doing that is just not as easy as it sounds.

More is Not Better in Link Building

Just going out and getting a bunch of links won’t necessarily help your site. You need quality links to get higher search rankings. But sometimes figuring out what makes one link better than another is tough. This is where you do need to keep up with what the online marketing consultants are recommending or you may just be wasting your time.

Targeted Anchor Text is a Must

When you start pursuing links on sites, you need targeted anchor text. However, you don’t want to use the same text everywhere. Google will notice that in a bad way. You want to use two or three different phrases and the proper name of your website. If you can’t get anything but an image link, make sure the site owner puts your anchor text or the name of your site in the ALT tag of the image.

Pay Attention to Links In and Out

Google looks at the site where your link appears and decides how much benefit your site gets back. A site with a lot of inbound links passes more authority to your site. At the same time, being linked on a site full of low-quality, outbound links probably won’t help you much.

PageRank Isn’t Everything

Don’t be one of those site owners who sees nothing but PageRank. A site with high PageRank can still have low link value. This is especially true of sites that sell links. Steer clear of sites that use phrases like “sponsored by” or “paid for by.” Google may not let that site pass PageRank at all. Move on. They’re not worth your time.

Concentrate on Site Relevance

Let’s say your site is about red widgets. You get a link on a site about purple doohickies. That link isn’t worth as much as one on a site about red widget management. Make sure you’re pursuing links in relevant places and look at how those places are optimized. If a site owner gives you a choice of having a link on a page titled “About Us” or one with the title “About Red Widgets,” which one do you choose? The link on the optimized page, “About Red Widgets,” has more value.

An Online Marketing Consultant Checks What’s Not Obvious

Take your cue from the pros and check sites in ways that aren’t obvious. For instance, in any search engine, you can type in “cache:” followed by a site url and find out if the site has been indexed and when it was last crawled. But what do those dates mean?

Chances are good that if the site hasn’t been crawled in 30-45 days, it’s not a good place for a link. But some domains have more value than others. For example, links from .edu domains are better than from a .com, but .info is worth less. All these factors should be weighed in judging a site’s worth in your link building efforts.

Does Social Networking Matter?

We’ve all seen the little link bars under blog posts and in forums asking people to Digg or Reddit, Facebook, Twitter, or StumbleUpon. Do you need to try to get links in places where social networking can happen? Yes. Alone those links may not have a lot of value, but Google is increasingly looking at the “active Web” in determining site authority.

It’s time consuming, but participating in forums and social sites and getting blog owners to run your articles with your linked anchor text included can be worth your time. But remember, relevance is a basic rule in online marketing consulting.

Are You Getting Clean Links?

When you get a link on a site, do you go look at the page’s source code? Is there anything extra in the “href” tag on the link? Is the site using redirect code? Is there a “nofollow” in the site’s meta data? If there is, the link is useless to you. It won’t pass any authority to your site because that code tells the search engines not to follow the link. Make sure you’re getting clean links.

When you’re on a tight budget and trying to develop your site and get higher search rankings, it can be a tough decision to work online marketing consulting into your thinking. The Web used to be pretty much a do-it-yourself place. That all started to change in 2004 when people began talking about “Web 2.0.”

It’s harder than ever to judge quality link building in the new world of Web applications and social networking. You can do it, but try to stay up to speed on what the online marketing consultants are recommending as good strategies. The Web is changing all the time. Good link building takes time and effort; you don’t want to waste those any more than you want to waste money during hard times.

Today’s websites are more complex than ever before. Many contain a wealth of information visitors can use to answer their questions and learn what they need to know before contacting a company or making a purchase online.

But with all the information and features packed into many of today’s websites, it can also be more difficult for site visitors to first of all determine whether or not a website will contain the information they need and then find it on the website. Installing a site search box can provide several advantages to help your site visitors – and also benefit your marketing function in the process.

Site Search Satisfies the Customer’s “I Want It Now” Attitude

Installing an internal site search box can help visitors find what they need more quickly. With web users still looking to find what they need as fast as possible, confusing navigation and cluttered design are more likely than ever to prompt an “on-to-the-next-site” response.

Internal site search is undoubtedly the quickest way for someone to find what they’re looking for on a large and complex site. An internal site search helps visitors get around navigational structures that may be confusing to them. This is especially important for sites that are constantly adding new content. As the site continues to grow, many users will find the site search function to be a valuable tool in helping them find what they need.

Site Search Makes a Website More Customer Centric

Installing an internal site search also means you can transform your website from a static “one size fits all” style to a more “customer-centric” approach. More and more, websites need to simultaneously cater to different types of website users – knowledge seekers, prospects, buyers and long-term customers. Internal site search helps you do this, as it helps those seeking knowledge find and assess your resources more easily.

Site Search Appeals to the “Searcher” Type of Site Visitor

Different people prefer different types of navigation tools. For example, if someone uses a search engine like Google to arrive at your website, they are more likely to prefer the same search method for finding information within your website. It’s not uncommon for site visitors to look immediately for the site search box when they arrive at a website.

Site Search Arms Marketers With Data

Marketers can benefit tremendously from installing an internal site search function. With the right analytic tool, internal site search can provide a wealth of information about who visits your site and how they navigate around it.

Site search data can provide insight into customer desires, intent, and behavior. While a customer might tell a different story if asked for feedback in a focus group or online survey, for example, site search data can reveal exactly which pages they looked for and found, which searches intrigued them to continue reading as well as those that prompted them to leave the site. This will contribute to the conversation when analyzing conversion rate performance across content and site sections.

Site Search Provides Insight into Personas and Usability Issues

Site search can provide usability data without the expense of setting up testing facilities. When the usage data and click path from real users is saved and available for viewing and analysis anytime, a marketer can see where searchers encountered difficulty. Looking at this data across multiple users can give clues to areas of the site that require updating and expansion, for example.

Adding typical searched on phrases to flesh out descriptions of the various personas using your site can also help enrich the entire web team’s understanding of the types of people using the site. This information will be particularly helpful to any copywriters who are preparing content for selling pages and product descriptions, etc.

Site Search Brings Ideas for New Products

Users’ searches can even inspire new product offerings. If you see that many visitors are searching your site for a particular type of product or service that you don’t yet provide, it may be time to consider developing an offering to serve that underserved need. Especially if your site is already bringing traffic for those particular searches, your company may do well to act on this informal market research.

Site Search Reveals New Keywords

You may end up finding new keywords you weren’t aware of, allowing you the chance to tweak your content so more users will find the information they need on your site. Perhaps some of your pages that you feel are relevant to a specific topic are missing a few of the terms people are actually searching on. In that case, you’ll have the option to add them as appropriate and further refine your content, making it even more targeted to your users.

In addition, those keywords can be added to your search marketing campaigns, perhaps offering a chance to reach a wider audience on the Internet than originally anticipated. In order for your company to remain competitive online, you need to be open to the new ways people are finding and disseminating information. Site search is an exciting utility for websites looking to evolve their websites according to user demands.

So, if you want to add search to your website, what are your options? There are a number of free and commercial solutions available on the Web but below are several of the former:

Services:
Atomz
PicoSearch
FusionBot
Google Custom Search

Scripts/Software:
Perlfect Search
WebDevelopersNotes.com – Provides 2 pages of site search solutions.
Resource Index – Numerous Perl and PHP search scripts can be found here for DIY webmasters.

If you are one of those people still skeptical about the business uses of social media, you may be interested to know that Google’s Social Search is no longer just an experiment. Though it does have the beta tag on it, it is now mainstream. This is something we’ve all known would come sooner or later, but now it’s here.

If people were already seeing different search results from one another before, that is really going to be true now, now that Google is plugging results based on the individual’s social circle into any given SERP. This is one of the many ways SEO is changing, and it would appear that any business looking to get some play in Google search, would do well to have as many connections established as possible, via various social networking sites and tools.

Keep in mind that the social circle is based upon information that Google has about you from your Google account. You can see your list of connections anytime from here (assuming you have a Google account). It pulls connections from your Google Contacts, and any services you have listed on your Google profile (assuming you have services listed on your profile). If you have Twitter listed for example (Facebook connections are not public), anyone you are connected to through one of those services is fair game for potential search results.

Google’s thinking is that if the user is connected to certain people, results from those people will have relevance because you know and trust them. Google says, “You can improve social search results for your friends and contacts by linking to content you have created such as blogs, photos and videos on your Google profile.”

“We’ve been having a lot of fun with Social Search. It’s baby season here on our team — two of us just had little ones, and a third is on the way,” the company says in the announcement. “We’re all getting ready to be parents for the first time and we have lots of questions. So, what do we do? We search Google, of course! With Social Search, when we search for [baby sleep patterns], [swaddling] or [best cribs], not only do we get the usual websites with expert opinions, we also find relevant pages from our friends and contacts. For example, if one of my friends has written a blog where he talks about a great baby shop he found in Mountain View, this might appear in my social results. I could probably find other reviews, but my friend’s blog is more relevant because I know and trust the author.”

Appearing in social search results means:

1. Make sure you have all of your important links on your Google Profile.
2. Make as many connections as possible.
3. Encourage customers to follow you via social networks.
4. Participate in social media so people will engage with you.
5. Encourage sharing of content (there are plenty available social media buttons)
6. Include social network info on business cards/signage, etc.
7. Include social network info in your online advertising
8. There are probably many more worthwhile tips (if you have any, share them in the comments).
Google’s social search doesn’t end with regular web search. They’re adding it to image search, and who knows what else. Look for a lot more features to become part of social search, as Google leaves that Beta tag on. Let’s not forget that Gmail only left beta last year, and I don’t have to tell you they’ve added a lot to that over the years.

Just remember that social results will always be clearly marked as such on Google’s SERPs. They will be accompanied by a heading that says “Results from your social circle”. Still, for traditional SEO it is just one more thing to compete with as far as page real estate. That’s why social is a much more of an important part of search than ever.

Google has been making many moves over the last couple years that seem to slowly turn it more and more into its own social network. Now that its profiles have a direct impact on search results, how people view Google in this light is likely to change significantly. Once more and more average users start to realize the social features are being integrated more into their everyday searches, they may find themselves getting sucked into using Google as more of a social tool, as opposed to just search.

We all make New Year’s resolutions – some are personal, some are business or professional in nature. Even if we don’t actually make New Year’s resolutions, we engage in formal and informal “planning” as we look ahead to the new year.

If you operate a website, you’re probably aware that your website operations are now highly regulated. And the pace of legal regulations continues to accelerate.

Which means that you face an increasing risk of legal liability.

So, it’s a good idea to give your website a legal check-up and to update your site before it’s too late.

General Issue Checklist

The general checklist below covers issues that are not new issues which arose in 2009. These issues have been around for a while, but some may be new to you, particularly if your website or marketing activities changed recently.

• Copyright Notice. These are the basic elements of a copyright notice: the word “copyright” or copyright symbol (c in a circle) followed by the year of first publication followed by the name of the copyright owner followed by “All rights reserved worldwide.” Here’s an example taken from my digicontracts.com website: Copyright 1996-2010 Digital Contracts, Inc. All rights reserved worldwide.

• Blogs. If you’ve recently added a blog to your site, or if your site is a blog site, it’s possible that a visitor could post infringing materials (e.g. text, video links, images). Under the strict principles of copyright law, you’d be a copyright infringer even if you were unaware of the posting. Your liability could be significant. The Digital Millennium Copyright Act (DMCA) provides a “safe harbor” from liability provided you publish a DMCA notice and register with the Copyright Office.

• Collection, Use and Sharing of Personal Information. Your marketing activities determine the categories of personal information you collect, how you use it, and how you share it. As you evolve your marketing practices over time, it’s easy to forget that your Privacy Policy should reflect your actual practices regarding personal information. This is one area in which most online marketers are the most vulnerable to legal liability. So, review carefully your present and anticipated future marketing activities that include personal information and update your Privacy Policy accordingly.

• Data Security. Technology and security practices are in a continual state of evolution. You’re required to implement and maintain “reasonable and appropriate” data security measures, according to the Federal Trade Commission (FTC). If your site does not actually implement up-to-date measures, you should update them immediately.

• Service Providers. Do your outsourced service providers – hosting, SEO, website development, etc. – have access to the internals of your website server and your databases that archive personal information? If so, according to the FTC, you need to enter into simple confidentiality agreements with these service providers.

• Human Intervention in Online Contracting. Two 2008 cases highlighted the fact that human intervention in online contracting may be a recipe for creating unenforceable agreements. The recipe for enforceable online agreements is well settled, but if you add intervention by your employees into the acceptance process, your online agreement may end up becoming unenforceable.

Emerging Issue Checklist

The emerging issue checklist below covers issues that were new in 2009 or experienced relatively significant new developments in 2009.

• Keyword-Triggered Ads. The issue is familiar: Whether pay-per-click advertisers should be permitted to use keywords that are also competitor’s trademarks for purposes of triggering the advertisers’ ads on a search results page. This issue continued to be hotly litigated in 2009 without ultimate resolution due to a split among various Circuit Courts of Appeals. However, a 2nd Circuit ruling in 2009 narrowed the split in favor of trademark owners. Congress may resolve the split with specific legislation in 2010.

• Behavioral Ads. Behavioral ads are highly relevant to consumers because they are based on consumers’ online behavior, including data tracked regarding sites visited, length of visits, content read, and searches made. In February 2009, the FTC issued a staff report entitled “Self-Regulatory Principles For Online Behavioral Advertising”. This report set out certain principles for purposes of protecting consumer privacy. Later, Google issued a notice that “interest-based” advertising utilized in its AdSense program required a modification to the Privacy Policies of all participants in the AdSense program. Look for congressional action on behavioral advertising in 2010.

• Red Flag Identity Theft Policy. 2009 saw deadlines for establishing a Red Flag Identity Theft Policy come and go. Extensions of the deadline were ordered by the FTC due to confusion over the scope of the regulations and who is covered. The current deadline is June 1, 2010. In simple terms, if your registered users make periodic payments payable as monthly or quarterly installments, or if you extend credít so that payment is made after receipt of the product or service, you’re covered by the regulations, and you should implement a policy.

• False Advertising. In July 2009, the Attorney General for New York reached a settlement with a cosmetic surgery company over the company’s fake positive consumer reviews on the Web. The company ordered its employees to pose as customers and to write flattering reviews. The Company agreed to pay $300,000 in penalties.

• FTC Guides. Concerned over false advertising on the Web (including the type of behavior discussed in the False Advertising point above), the FTC issued new Guides explaining how they will interpret existing law regarding endorsements and testimonials used in online advertising. If you recruit affiliates, resellers, or bloggers to promote your offering, you’d be classified as an “Advertiser” under the Guides, and if you’re recruited as an affiliate, reseller, or blogger to pitch the products of others, you’d be classified as an “Endorser” under the Guides. In simple terms, Advertisers are required to provide guidance and training to their Endorsers regarding the Guides or face liability. Endorsers are required to disclose material connections with their sponsoring Advertisers including receipt of compensation of any kind. Drafting and posting a Disclosure Policy is the key to compliance for Endorsers in order to avoid a fine of up to $11,000.

What to do if You’re Developing a New Website

If you’re developing a new website (or heaven forbid, if you have an existing website that has yet to incorporate website compliance documents), your website should incorporate some combination of the following documents:

• FTC Guides Disclosure Policy,
• Legal Page,
• Terms of Use,
• DMCA Registration Form,
• Privacy Policy,
• Service Provider Privacy-Security Agreement,
• Customer Agreement (click-wrapped SaaS, Membership, Subscription, Account Agreement), and
• Red Flag Identity Theft Policy.

Conclusion

The checklists in this article are not exhaustive; however, they should be a good start to a comprehensive legal check-up for your website as you move into 2010.

It’s not the “wild, wild west” atmosphere on the Web anymore. Legal compliance is essential if you want to avoid liability in a highly regulated environment.

This article is provided for educational and informative purposes only. This information does not constitute legal advice, and should not be construed as such.

Last summer Google announced a new project called “Caffeine”, which was described as a re-write of Google’s web search architecture.

comparing caffeine’s changes to the “Big Daddy Update” of 2005, which consisted of changes to the way Google crawls and indexes websites. It appears that more people are now seeing the effects from Caffeine out in the wild.
Back before the holidays, Google made it a point to assure everybody that Caffeine would not be rolled out (except for at one data center) until after the holidays were over – January at the earliest. The reason for this was that Google didn’t want to shake everything up during a key time for businesses, The company let everyone know about its intentions at PubCon in November. In fact, a few days ago, Google’s Matt Cutts posted a video running through his presentation from that event on his blog. He also provided a slideshow. It covers much more than just Caffeine, but if you missed it, you may want to consider watching it anyway (Caffeine discussion starts at about 22:10 in the video and at slide 29 in the presentation).

Google Caffeine Presentation PDF

The Holidays are Over. Is it Caffeine Time?

Last summer Google announced a new project called “Caffeine”, which was described as a re-write of Google’s web search architecture. Around that time, Matt Cutts discussed Caffeine with WebProNews, comparing it to the “Big Daddy Update” of 2005, which consisted of changes to the way Google crawls and indexes websites. It appears that more people are now seeing the effects from Caffeine out in the wild.

Have you seen possible Caffeine effects in use? Tell us about it.

Back before the holidays, Google made it a point to assure everybody that Caffeine would not be rolled out (except for at one data center) until after the holidays were over – January at the earliest. The reason for this was that Google didn’t want to shake everything up during a key time for businesses (they didn’t want a repeat of the Florida update).

The company let everyone know about its intentions at PubCon in November. In fact, a few days ago, Google’s Matt Cutts posted a video running through his presentation from that event on his blog. He also provided the slideshow. It covers much more than just Caffeine, but if you missed it, you may want to consider watching it anyway (Caffeine discussion starts at about 22:10 in the video and at slide 29 in the presentation).

“It’s a re-write of our indexing infrastructure. It’s taking the old way that we used to index things that we’d crawled around the web, and we’re replacing that with new architecture that’s fresh and that had been written to be more scalable, more flexible, [with] the ability to attach different types of data, and in the process of indexing, the ability to do more documents for a more comprehensive version of the web, and the ability to do it faster,” Cutts says of Caffeine.

But enough background. Barry Schwartz at Search Engine Roundtable points to a WebmasterWorld forum thread where administrator Tedster claimed to have seen Caffeine in action at a number of IP addresses. He wrote:

I’m seeing the Caffeine data-set being served via this set of IP addresses: 64.233.169.147, 64.233.169.105, 64.233.169.103, 64.233.169.104, 64.233.169.99,64.233.169.106

It seems to take 5 IP addresses to build the complete SERP, where in the past it often took only 3.

Schwartz also pointed to another member’s post (Whitenight), who said:

Well, just tripled checked with offices/employees in Texas, Colorado, and Indiana. All 5 “control” keywords/sites showed live Caffeine.

That member’s latest post says that the Caffeine Dataset is also on http://66.102.7.99 and http://66.102.7.104.

We don’t know for sure if this is all really Caffeine in action though. Google hasn’t commented on it, and has not made any announcements regarding Caffeine since what Matt said above. Some people don’t believe this is Caffeine at all. As Schwartz notes, we’ll have to wait for Google to say something.

Still, January is almost over, and Google said it would wait until after the holidays, specifically mentioning the month of January. It’s about time for this to be rolling out to some extent. Speed has been emphasized a significant amount in Caffeine discussion, and Cutts told us that page speed would likely become a ranking factor. Regardless of whether or not you are witnessing Caffeine in action yet, rest assured that it will be here sooner or later, and any edge you can give yourself in the meantime is for the good of your own site’s performance. Speed will not only supposedly help you in search going forward, but it just makes for a better user experience.

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Webstyles is currently creating an application for users to save their hosting account details once and automatically login and manage email accounts,login to Cpanel, upload files, get live chat support, log support tickets or access the knowledge base. Gone are the days of opening an email to find a url and your possible expired password and user-name. Support for multiple domains will also be available shortly and will provide a clients who are new to hosting an easy way to manage their essential domain functions.

We plan to have a stable version by end of February

And if the demand is high will offer it to all cpanel Users Early March 2010

Please Reply to this post with any additional features you would like to see in future builds

Last summer it was discovered that Google was testing breadcrumbs in search results (breadcrumbs being the hierarchical display commonly used in site navigation. For example: Home Page>Product Page>Product A Page). Then in mid-November, Google announced that it was rolling out the use of breadcrumbs in search results on a global basis. What this means for web-masters is that if you can get your breadcrumbs into Google’s results, you essentially have more links on the results page. You have a separate link for each page in the breadcrumb trail.
The company said they would only be used in place of some URLs, mainly ones that don’t give the added context of a link the way that breadcrumbs do. Interestingly, there seems to be an incentive for those who go the breadcrumb route because of the multiple links that you just don’t get with regular search results.

Breadcrumb Video

Matt says you should have a set of delimited links on your site that accurately reflect your site’s hierarchy. He also notes, however, that it is still in the “early days” for breadcrumbs.

“Think about the situation with sitelinks,” he says. “Whenever we started out with sitelinks, it took a while before…for example, we added the ability in Google Webmaster Tools where you could remove a sitelink that you didn’t like or that you thought was bad. So we started out, and we did a lot of experiments, and we’ve changed the way that sitelinks look several times. And we have different types of sitelinks (within a page, and the standard ones you’re familiar with). So we’ve iterated over time.”

In this same way, he says, Google is in the early stage with breadcrumbs and he has seen different experiments with them. For example, there have been prototypes where the breadcrumbs were in the rich snippet gray line, above the regular snippet. “Having it in the URL is kind of nice, but it could still change over time,” he says.

He says the best advice he can give is to make sure you have a set of delimited links that accurately reflect your site’s hierarchy, and that will give you the best chance of getting breadcrumbs to show up in Google, but Google will continue to work on ways to improve breadcrumbs. He says any new announcements about it will likely be made on the Google Webmaster blog.

While Matt doesn’t exactly lean toward one way or another with regards to which character to use as asked about in the submitted question, all of the examples I have seen highlighted show the “>” used. That includes examples from Google’s original announcement on the inclusion of breadcrumbs (if you see other ways, please point them out in the comments). Based on that, if I were going to choose one, I’d go with that.

There are three types of breadcrumbs (as described here): path, location, and attribute. Path breadcrumbs show the path that the user has taken to arrive at a page, while location breadcrumbs show where the page is located in the website hierarchy. Attribute breadcrumbs give information that categorizes the current page. Obviously, location breadcrumbs would be the ones Google is using (although with personalized search becoming more of a factor, who knows in the future?).

A good story has a lot in common with a good marketing presentation, and one of the best ways to deliver your marketing message is in the form of a story. It’s how you turn advertising into content, and content into a memorable experience. Web marketing presentations must engage, enlighten, entertain, and above all be memorable. If you leave out any of these elements your presentation will suffer.

The Dog Ate My Homework

We’re all familiar with the kid who goes to school without his homework and blames poor Fido for his trouble. It’s familiar to the point of being hackneyed, but let’s give Fido a break and blame something else, like maybe the young man’s computer. Who hasn’t lost some important work because they pressed the wrong function key, or maybe their laptop was infiltrated by HAL from “2001 A Space Odyssey,” or perhaps they just bought the wrong computer. That’s the story Apple tells in this very clever Switch Campaign commercial.

Apple Switch Campaign

Watch the: Mac switch Ad – Apple Ellen Feis ‘the original’

Why The Technique Works

1. The Story

Using a story-style presentation provides a framework and structure for delivering a marketing message. All stories must have a beginning, middle, and end; in other words, they must take the viewer from one mental position to another. Marketing stories need to move your audience from curious to motivated. It’s a simple concept to grasp, but not so simple to execute.

One method of peaking an audience’s curiosity is to build your story around a relatable scenario or incident like the computer/dog ate my homework. It provides common ground between the seller and the buyer, and generating common ground is essential to all negotiations. And for online marketers, Web video presentations can be that first step in completing a successful sale’s negotiation.

2. The Storyteller

A story is only as good as the storyteller. It’s the storyteller’s character and style that engages an audience and connects to them on an emotional level, a level that brings believability and personality to the presentation.

There is a common misconception regarding the relationship between reality, acceptance, and motivation in advertising. It’s currently trendy to use client-generated content in advertising, and real employees as corporate spokespersons. Occasionally it does work but for the most part it is a mistake. Great advertising isn’t real, it’s hyper-real: hyperrealism is a communication approach that generates desire and motivates action by presenting a stylized version of reality through a more focused perspective that cannot be achieved by true reality. Reality is messy and confused; hyper-reality is concentrated and clear, and when it comes to marketing messages, concentrated and clear is the goal.

3. The Performance

A great concept, a well-written script, and superior production will still fail if the performance is lacking. The ability to communicate using verbal and non verbal performance skills in front of a camera is not something that should be left to amateurs – after all, it’s your identity and brand image that’s at stake.

The capacity to sell on a one-on-one basis, or even the ability to effectively deliver a speech in front of a live audience is not the same as performing for a camera. A video camera magnifies your appearance, your behavior, and any physical, verbal, or performance flaws you may have. But it’s not just a case of looking good, having a good voice, and getting through a script without stumbling over the words, it’s about leaving a memorable impression and that requires the unique ability to deliver a message with suitable personality and panache. On the Web, boring is as detrimental as incompetent.

4. Solve The Puzzle. Find The Gestalt.

Everyone has heard the expression “the whole is greater than the sum of its parts.” In the same way a pixel by itself is meaningless but viewed with a lot of other pixels it forms a picture. It’s a simplified version of the Gestalt philosophy that is the basis of a lot of creative thinking. The Gestalt approach stresses the human mind’s search for meaning in patterns. It’s a hardwired survival technique our ancestors needed to learn.

The human mind automatically wants to solve a puzzle, fill-in the blanks, or resolve a discrepancy. Those who couldn’t figure-out the sound in the bushes was something dangerous didn’t survive to procreate, and evolution did the rest. It’s something we needed to learn, and something that is ingrained in our psyche.

The Switch Ad never comes right out and says buy a MAC, the young lady just tells us a story and let’s us come to our own conclusion. By making the audience work at coming to their own conclusion rather than hitting them over the head with an obvious sales pitch, the message becomes much more powerful, and makes a much more memorable impression.

5. A Story With A Twist – Not In This Weather

The following Mercedes Benz commercial is structured very similarly to the joke in the opening paragraph of this article: it tells us a story with a clever twist.

It never verbally mentions the product and it allows the audience to put the puzzle pieces together without coming right out with a sales pitch. It’s clever, it’s smart, it’s sexy, and it has impact. In short, it too, is a Killer Campaign commercial.
Watch: Not in this weather! (Mercedes Benz Banned Commercial)

6. Where You End Is Where You Start

The next video illustrates how to combine a story scenario with a memorable tagline. The tagline is your brand destination: it’s the short form mnemonic that people use to remember your company. Finding the right tagline to end your video is the best place to start when developing a campaign.

In this case the campaign uses taboo language to punctuate the stories’ tagline. It’s funny, bold, and provides an unexpected shock. Like it or not, you’ll remember it.

Cause If It Ain’t Memorable, It Ain’t Content

The WaySpa.com campaign of a few years ago was a hysterically funny series of videos all based on presenting bold, relatable stories, superior storytellers, topnotch performances, and a “can’t believe he actually said that!” tagline.

In addition, this campaign squarely comes to grips with the idea that you have to give something up in order to gain something in return. Some people will absolutely hate this series of videos, but those that get it, will forever have the brand image embedded in their minds. All too often marketing fails because companies try to appeal to everyone, and that is an unachievable objective. It is a blueprint bound to lead to boring, uninspired, and instantly forgettable advertising.

Television has rules and broadcasters are licensed, so advertisers inherently lean towards the bland and innocuous so as not to offend anyone. Instead they rely on repetition and sound compression (make it loud) techniques to the point of psychological torture. The Web is different, your audience is not a captive of primetime programming and can choose what to watch and when, and most importantly, they expect you to provide a memorable experience, or they’ll never come back.

Conclusion

People are always willing to listen to an interesting, funny, or entertaining story, so if you have trouble getting potential customers to listen and remember what you have to say, then you should consider using the story technique as a way to get your message across. Wrapping your marketing message in a metaphorical story scenario is just one way a company can turn advertising in content and content into a memorable experience.